THE ECOMMERCE EDGE Podcast with Jason Greenwood

1. E224: Gamifying Better eCommerce Results Through Interactive UX - Nik Skarbye, Scratcher - THE ECOMMERCE EDGE Podcast - 02 June 2023

Nik is the CCO & Partner of Scratcher - https://scratcher.ioScratcher is a SaaS based, interactive eCommerce Gamification & Quiz Commerce PlatformScratcher goes beyond traditional marketing to incentivise the customer journey with interactive marketingScratcher offers more than 20 interactive game formats such as:Scratchcard, Wheel of fortune, Slot Machine, Dice, Mystery Box, Lucky Number Scratcher helps brands to generate leads, enhance loyalty, promote products and drive salesIn this episode,

Jun 02,2023 51:39

2. E223: B2B Commerce Corner #5 | Enabling B2B eCommerce At Scale For A Global Manufacturer - Dean McElwee, Stanley Black & Decker - THE ECOMMERCE EDGE Podcast - 31 May 2023

Dean is the Director, Global eCommerce Collaboration at Stanley Black & Decker - https://www.stanleyblackanddecker.comDean has been working with B&D for over 2 years - helping them build out their tech and capabilities around eCommerce and specifically, B2B eCommerce globallyDean has a wealth of experience in the B2B eCommerce space and helping manufacturing brands go global with their eCommerce ambitionsIn this episode, Jason & Dean discuss what it takes to enable B2B eCommerce at scale for glo

May 31,2023 49:46

3. E222: Mentoring Moments #35 | Content With Impact, The Rise of Video Content, Facing The AI Creator Threat and More! | 29 May 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

May 29,2023 20:48

4. E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023

Jess is the Co-Founder & CEO of Wonderment - https://www.wonderment.comWonderment is a SaaS based, comprehensive end to end order workflow, tracking and customer communications platform for eCommerceWonderment is: "The new way to build customer loyalty. De-stress your team and delight your customers with transparent order tracking, instant issue detection, and insight into every order"Wonderment helps brands proactively and automatically manage one of the most frequest requests to customer servi

May 26,2023 42:14

5. E220: B2B Commerce Corner #4 | B2B eCommerce for the Automotive OEM & Heavy Equipment Industries - Kris Harrington, GenAlpha & Equip360 | 24 May 2023

Kris is the Co-Founder and CEO of GenAlpha - https://www.genalpha.comGenAlpha has built a B2B eCommerce platform called Equip360 and it is specifically designed to serve the Automotive and Heavy Equipment OEM verticalsKris is a long time B2B commerce expert, having worked in this space for over 20 yearsIn this episode, Jason & Kris discuss the importance of industry specific B2B eCommerce platforms and functionality and how GenAlpha uniquely services the Automotive & Heavy Equipment verticals

May 24,2023 55:27

6. E219: Mentoring Moments #34 | Working Capital for eCommerce Brands, Effective GTM Strategies for eComm Service Providers and More! | 22 May 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

May 22,2023 57:42

7. E218: eCommerce Returns as a Tech & Data Enabled Customer Experience Initiative - Olivier Muller, Returnista - THE ECOMMERCE EDGE Podcast - 19 May 2023

Oliver is the Co-Founder of Returnista - https://www.returnista.nlReturnista is a SaaS based Returns Management Platform for eCommerceReturnista's goal is simple: "Leading the way to zero returns" through their automated and optimized returns solutionReturnista also offers a novel 'exchange' service that helps brands lose fewer sales by ensuring the customer ultimately gets the product they want every timeReturnista also offers deep returns analytics down to SKU level so that merchants can addre

May 19,2023 46:08

8. E217: B2B Commerce Corner #3 | B2B Commerce Channel Selection, Channel Conflict & Amazon - Brian Beck, Enceiba & Master B2B | 17 May 2023

Brian is the Managing Partner of Enceiba - An Amazon Strategy and Growth Agency for Manufacturers and Brands. He is also the Co-Founder of Master B2B - a private community for B2B eCommerce practitionersTo say Brian is a B2B commerce specialist is an understatementBrian helps B2B merchants maximise their eCommerce opportunities across marketplaces and owned channels through strategic and tactical consulting, guidance, support and implementationIn this episode, Jason & Brian discuss how and why B

May 17,2023 53:38

9. E216: Mentoring Moments #33 | Maximising eCommerce Conference Opportunities, Plotting a Viable Path to Self-Employment and More! | 15 May 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

May 15,2023 21:13

10. E215: Democratising eCommerce Experience Personalisation Through AI Low/No Code SaaS Tech - Omri Katz, Dialogue - THE ECOMMERCE EDGE Podcast - 12 May 2023

Omri is the Founder & CEO of Dialogue - https://nowdialogue.comMuch of current eCommerce CX personalisation technology is expensive, complex and hard to implementDialogue aims to change this with its AI powered, low/no code SaaS tech approachDialogue is laser focused on being the premier Experience Optimisation platform for eCommerce for small & medium size merchantsDialogue brings dynamic content and product recommendations to the eCommerce customer journeyIn this episode, Jason & Omri discuss

May 12,2023 47:32

11. E214: B2B Commerce Corner #2 | eCommerce vs EDI vs Punch Outs for B2B Digital Commerce + An Exclusive eComm Training Discount! - Michael Vax, Commerce Is Digital | 10 May 2023

Michael is the Founder of CommerceIsDigital - https://commerceisdigital.comCommerceIsDigital is both an B2B focused eCommerce Consultancy and eCommerce training program providerMichael has generously provided a 40% discount off his training programs exclusively for THE ECOMMERCE EDGE Podcast listeners - just use the code EEPODCAST at checkout to receive the discount!*enter the code where it says 'Add coupon code' at checkout to qualify*Michael has a unique perspective on the B2B commerce space t

May 10,2023 58:26

12. E213: Mentoring Moments #32 | Humanising Cold Outreach, Inspiring Customer Centricity, Stop Being Soul Destroying and More! | 08 May 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

May 08,2023 22:45

13. E212: Which Half of Your Marketing is Working? Marketing Mix Modelling Can Tell You! - Henry Innis, Mutinex - THE ECOMMERCE EDGE Podcast - 05 May 2023

Henry is the Co-Founder & CEO of Mutinex - https://mutinex.coMutinex is a next generation SaaS based digital BI/Analytics platform for marketersMutinex does not rely on cookies, Javascript or other forms of user tracking to help marketers determine the channels and campaigns that are working vs those that are notMutinex 'GrowthOS' is the marketing analytics platform that helps marketers to make better investment decisionsMutinex uses marketing mix modeling for data driven marketing results which

May 05,2023 46:18

14. E211: B2B Commerce Corner #1 | How to Accelerate Your B2B Digital Commerce Enablement - Jay Schneider, B2B Squared | 03 May 2023

Jay is the Founder & CEO of B2B Squared - https://b2b-squared.comJay is a specialist B2B eCommerce Consultant that has helped many medium and large B2B enteprises through their digital transformation and eCommerce enablement processJay is also the head of B2B eCommerce Management at Danone - a global food & beverage manufacturer based in Paris FranceIn this episode, Jason & Jay discuss how B2B brands can accelerate their digital transformation journey through smart processes that cover all the m

May 03,2023 46:33

15. E210: Mentoring Moments #31 | Leaning Into Your Startup, Avoiding Co-Founder Conflicts, SaaS Consolidation, Raw Materials Sourcing for Sustainability and More! | 01 May 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

May 01,2023 43:05

16. E209: WTF!? You’re Still Using Coupons in eCommerce? Replace Coupons with Cash Back & Win - Oren Charnoff, Fondue - THE ECOMMERCE EDGE Podcast - 27 April 2023

Oren is the Co-Founder & CEO of Fondue - https://www.getfondue.comFondue is a SaaS platform that helps eCommerce merchants stop hemorrhaging cash on discount couponsFondue replaces these coupon codes with proactive CashBack campaigns insteadCashBack is enabled by a UTM so brands can easily add it to any link in an email, sms, popup, influencer link, or adShoppers can redeem CashBack post purchase either as cash or a gift card to use on the brand's storeSince not every shopper claims their CashBa

Apr 27,2023 25:54

17. E208: Mentoring Moments #30 | Headless Relevancy, Customer Love & Profitability, Cross Functional KPI’s, ALL Staff Are Customer Facing and More! | 25 April 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Apr 25,2023 48:42

18. E207: CX/UX Focused Personalised eCommerce Product Merchandising - Daniel Gurevitch, Kimonix- THE ECOMMERCE EDGE Podcast - 20 April 2023

Daniel is the Co-Founder & CEO of Kimonix - https://www.kimonix.comKimonix is an AI powered SaaS platform that synchronizes sales data, inventory analytics, and insights on merchants' eCommerce customer preferences to create smart collections that boost sales, optimize inventory, and maximize marginsKimonix helps eCommerce merchants to automate their personalised merchandising efforts to help increase conversions and delight customers with a more seamless customer experience via tailored product

Apr 20,2023 44:56

19. E206: Mentoring Moments #29 | Killing The Fear Of Being A Visible Founder & Making Content, Your Most Important Startup Hires and More! | 17 April 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Apr 17,2023 16:02

20. E205: Helping Amazon 1P Sellers Become More Efficient, Scalable & Profitable Through Deep Data Intelligence - Bobby Peloquin, Retail Data Partners - THE ECOMMERCE EDGE Podcast - 13 April 2023

Bobby is the CEO of Retail Data Partners - https://www.retaildatapartners.comRDP is a SaaS sales data, analytics, insights & business intelligence platform for Amazon 1P merchantsMost other Amazon merchant data platforms focus on Amazon 3P sellers and RDP uniquely fills this gap in the market for 1P sellersRDP is a tool that helps Amazon 1P sellers become more Efficient, Scalable & Profitable through tailored, automated insights into their businessIn this episode, Jason & Bobby discuss the uniqu

Apr 13,2023 31:15

21. E204: Mentoring Moments #28 | Getting Your Foot In The Agency Door, Learning Through Doing, The True Power of Discovery and More! | 11 April 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Apr 11,2023 23:13

22. E203: Reinventing Commerce For The Trades Industry - Jason Bauder, Video Chat A Pro - THE ECOMMERCE EDGE Podcast - 08 April 2023

Jason is the Founder & CEO of Video Chat A Pro - https://videochatapro.comJason is a plumber with a long history of working in and owning plumbing companiesAfter a life threatening visit to a customer's house, Jason thought there had to a better way for tradespeople like himself to service customers, at scale, without ever visiting their premises - and Video Chat A Pro was bornVideo Chat A Pro is a SaaS based, tradesperson marketplace and video service commerce delivery platform rolled into oneI

Apr 08,2023 47:22

23. E202: Bringing ’Experiential Commerce’ to life for DTC Brands - Dhiraj Jain, dotkonnekt - THE ECOMMERCE EDGE Podcast - 30 March 2023

Dhiraj is the Co-Founder & CEO of dotkonnekt - https://www.dotkonnekt.comdotkonnekt is a new, SaaS based Experiential Commerce platform for mid-large DTC brandsdotkonnekt allows these brands to seamlessly merge the content and commerce journey throughout the entire omnichannel customer lifecycledotkonnekt helps brands capture the elusive holy grail of retail - creating an emotional connection with their customers while generating true product and brand desireIn this episode, Jason and Dhiraj dis

Mar 30,2023 40:30

24. E201: Mentoring Moments #27 | AI & Business Pivots, When to Close a Business, The Entrepreneurs Journey and More! | 28 March 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Mar 28,2023 19:22

25. E200: The Changing Face of SaaS, Bespoke Commerce Systems & The ’Dark Stack’ - Oliver Rhodes, Aalto Projects- THE ECOMMERCE EDGE Podcast - 24 March 2023

Oliver is the Founder of Aalto Projects & https://www.oliverrhodes.comOllie is also a good friend of the pod and is one of only a handful of guests that have returned for a 2nd time - he was our guest for lucky Episode 100 & now makes his return appearance for lucky episode 200!Ollie has led sales & marketing operations for several fast growing SaaS companies and now brings all of his experience and expertise to bear with his own consulting firm - Aalto projectsThrough his consulting work, Ollie

Mar 24,2023 54:44

26. E199: Mentoring Moments #26 | Building and Delivering a ’Data as IP’ SaaS Platform, The Global Impacts of Higher Interest Rates and More! | 21 March 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Mar 21,2023 01:01:50

27. E198: Automated Omnichannel Campaign Management for Retail Chains - Sean Snyder, Engagement Agents - THE ECOMMERCE EDGE Podcast - 16 March 2023

Sean is the Founder & President of Engagement Agents - https://www.engagementagents.comEngagement Agents is a SaaS based Retail Tech platform that helps brands manage marketing campaigns holistically across their entire retail store estateEngagement Agents automates the process for brands to engage with site location owners (malls/plazas etc) to align joint marketing campaignsEngagement Agents eliminates the need for store managers to liaise individually with site owners and allows a brand's 'he

Mar 16,2023 41:42

28. E197: Mentoring Moments #25 | eComm Optimisation Tips, The Value of the Shopify Ecosystem, Startup Efficiency and More! | 14 March 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Mar 14,2023 19:13

29. E196: Efficient, Commerce Critical Product Data Optimisation Across Digital Channels - Jesse Wragg, eCommeleon - THE ECOMMERCE EDGE Podcast - 09 March 2023

Jesse is the Co-Founder & MD of eCommeleon - https://www.ecommeleon.comeCommeleon is a SaaS based eCommerce & omnichannel optimisation and listing platformYou can think of eCommeleon as an omnichannel tool and lightweight PIM rolled into oneeCommeleon makes it easy for merchants to list their products across Marketplaces, Shopping Comparison sites, Social Platforms and even across multiple regional eCommerce sites with product data being uniquely optimised per channel/region/marketIn this episod

Mar 09,2023 46:09

30. E195: Mentoring Moments #24 | Supporting New Hires, Vendor Partnership Models, Co-Marketing and More! | 07 March 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Mar 07,2023 16:10

31. E194: AR in eCommerce UX/CX, Virtual Try On’s & More! - Manuel Messner, MAZING - THE ECOMMERCE EDGE Podcast - 02 March 2023

Manual is the Co-Founder & CEO of MAZING - https://mazingxr.comMAZING is a SaaS based AR platform for eCommerceMAZING helps merchants create and manage 3D models of their products for deep customer interactionsMAZING helps customers visualise products in physical spaces with hyper accuracyMAZING also supports virtual try on fashion experiences at scaleIn this episode, Jason and Manual discuss the current state of XR adoption and how eCommerce merchants can start leveraging this technology today

Mar 02,2023 38:06

32. E193: Mentoring Moments #23 | Special Edition: Creating More Freedom In Your Life | 21 February 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastThis is a special edition of Mentoring Moments where Jason shares some how to create more freedom in your life through the lens of starting your own business or side hustleIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this

Feb 21,2023 35:18

33. E192: Creating the Perfect Pre-Order Experience On Shopify - Oli Woods, PreProduct - THE ECOMMERCE EDGE Podcast - 18 February 2023

Oli is the Founder of PreProduct - https://preproduct.io/PreProduct is a pre-order app for ShopifyPreProduct supports ‘pay later’, ‘pay now’ & deposit-based pre-ordersPreProduct keeps customers in the loop with front-end wording, a customer portal and email campaignsPreProduct helps merchants improve their cashflow and gauge demand for new products in advanceIn this episode, Jason and Oli discuss how eCommerce pre-orders can create better business outcomes for merchants and a better digital expe

Feb 18,2023 41:40

34. E191: Leveraging Google Shopping as a Winning eCommerce Channel - Liam Patterson, Bidnamic - THE ECOMMERCE EDGE Podcast - 09 February 2023

Liam is the Founder & CEO of Bidnamic - https://www.bidnamic.comBidnamic is a SaaS solution that helps merchants manage and scale their Google Shopping AdsGoogle Shopping Ads are a totally different beast to regular Google Ads and require specialist tools and expertise to get the most out of themBidnamic allows merchants to maximise revenue, profitability and data insights from Google Shopping through proprietary, advanced machine learning technologyIn this episode, Jason and Liam discuss all th

Feb 09,2023 50:50

35. E190: Supporting the Explosion in Digital Product eCommerce Sellers - Daniele Servadei, Sellix - THE ECOMMERCE EDGE Podcast - 02 February 2023

Daniele is the CEO of Sellix - https://sellix.io/Sellix is a SaaS eCommerce platform that helps brands sell digital products easily, think subscriptions, tokens, serial keys, digital downloads, video courses, software and licenses and moreSellix is a bit like the 'Shopify of Digital Products'Sellix also natively supports crypto paymentsSellix has many built in selling features that are add-ons with other platformsIn this episode, Jason and Daniele discuss the rise of digital products and how bra

Feb 01,2023 47:12

36. E189: Mentoring Moments #22 | Custom ’Wait State Indicators’, Common Pitfalls For New eCommerce Businesses, The Perfect Co-Founder Trifecta and More! | 31 January 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Jan 30,2023 28:48

37. E188: Disruptive Retail - How Virtual Clienteling & ’Live Commerce’ Bring the In-Store Experience Home - Patrick Jacobs, Immerss - THE ECOMMERCE EDGE Podcast - 26 January 2023

We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.Patrick is the Co-Founder of Immerss - https://www.immerss.live/Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerceImmerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platformImmerss Clienteling enables retail associates to give customers the support they need to make pur

Jan 25,2023 47:37

38. E187: Mentoring Moments #21 | The ’Why’ of Native SaaS Integrations, ’Social Selling’, Building a Dev Team as a Non-Technical Founder and More! | 24 January 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Jan 23,2023 43:14

39. E186: The No/Low Code Revolution is Here! Bubble, Airtable, Zapier & Loom All Rolled Into One? - Jeremy Redman, TaskMagic - THE ECOMMERCE EDGE Podcast - 19 January 2023

We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.Jeremy is the Founder & CEO of TaskMagic - https://www.taskmagic.com/TaskMagic is a SaaS based, low/no code productivity platform and workflow automation tool that can help automate almost any task performed through a web browserWith TaskMagic, users screen record themselves performing repetitive admin tasks in the browser and TaskMagic works in the background, systematising processe

Jan 18,2023 52:28

40. E185: Mentoring Moments #20 | Launching a Digital Product, Retail Indicators for 2023, Retail Mobile Apps and More! | 17 January 2023

Welcome to 'Mentoring Moments', a sub-series of the PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the regi

Jan 17,2023 46:26

41. E184: Next Gen eCommerce Promotions With High Engagement QR Codes & Social ’Screenshots’ - w/ Tanya Sardana, Flyshot - THE ECOMMERCE EDGE Podcast - 12 January 2023

We've recently rebranded to 'THE ECOMMERCE EDGE' Podcast (formerly At the Coalface) to better reflect what we do! Enjoy.----------------------------------------------------Tanya is the Co-Founder & CEO of Flyshot - https://www.flyshot.io/Flyshot is an 'In Development/Beta', SaaS based eCommerce promotions management platformFlyshot uses a unique model to drive high intent purchasesflyshot links campaign creative to unique QR codes which customers screenshot and then upload at checkout to qualify

Jan 11,2023 35:07

42. E183: Retail eCommerce Reimagined - w/ Matteo Grassi, Popup - THE ECOMMERCE EDGE Podcast - 05 January 2023

This is our first episode for 2023 and our first since rebranding to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do.This episode with Matteo is an absolute CRACKER to kick off 2023 with - so enjoy!Matteo is the Co-Founder of Popup - https://www.popup.storePopup is an entirely new kind of retail eCommerce platformPopup allows merchants to create multiple buyer journey flows vs the traditional Home>Category>Product Page>Cart>Checkout flowThis is enabled through a completely drag and dro

Jan 04,2023 49:15

43. E182: Are eCommerce Membership Programs the New Loyalty? - w/ Andy Muntean, Inveterate - At the Coalface Podcast - 29 December 2022

Andy is the Head of Product at Inveterate - https://www.inveterate.com/Inveterate is a SaaS Membership Platform for eCommerceBrands like Amazon have been leveraging membership programs (eg: Prime) for years as a way to build loyalty and 'stickiness' with their customersThey know that if a customer has skin in the game by paying a membership fee, they will want to leverage that program for maximum value, thus creating recurring revenue and ongoing purchases for the brandLearn how the best brands

Dec 28,2022 58:37

44. E181: Mentoring Moments #19 | How Can Tech Vendors Get Market Cut Through, How Retailers Build Trust Through Transparency, Outlook for 2023 and More! | 27 December 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Dec 26,2022 29:33

45. E180: eCommerce 101: Offering The Right Shipping Methods & Rates, to The Right Customers at The Right Time - w/ Nik Pasholok, Calcurates - At the Coalface Podcast - 22 December 2022

Nik is the Co-Founder & CEO of Calcurates - https://calcurates.comCalcurates is a SaaS based eCommerce Shipping Rules Management EngineCalcurates is a multi-carrier eCommerce shipping engine (software) that helps merchants:- Calculate and display the right shipping methods and rates to their customers- Make shipping cost-effective and helps drive conversionCalcurates natively integrates with all major eCommerce platforms and global shipping carriers for easy implementation by merchantsIn this ep

Dec 21,2022 38:57

46. E179: Mentoring Moments #18 | What Should eCommerce Startups Outsource, Finding a Good Shopify Freelancer, When Does a Startup Need an ERP and More! | 20 December 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Dec 19,2022 37:23

47. E178: SEO is Dead - Long Live SEO! - w/ Jono Alderson, Yoast - At the Coalface Podcast - 15 December 2022

Jono is the Head of SEO at Yoast - https://yoast.comYoast is the original SEO plugin for WordpressYoast is one of the most respected names in SEO technology and they now have SEO plugins, tools and services for other platforms like Shopify tooYoast helps marketers and brand owners ensure their web sites are SEO optimised from the ground upYoast also keeps them fully informed as Search Engine algorithms evolve and how to adapt to stay on top of the resultsThe potential demise of SEO has been talk

Dec 14,2022 53:07

48. E177: Mentoring Moments #17 | ’Discounting’ Vs ’Value’ Based Selling, Retail Collaborations, Profitability & ASP’s, B2B Vs DTC and More! | 13 December 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Dec 13,2022 34:33

49. E176: Sustainable & Scalable Branded Fashion Resale w/ Jake Disraeli, Treet - At the Coalface Podcast - 08 December 2022

Jake is the Co-Founder and CEO of Treet - https://www.treet.coTreet is a SaaS based, branded resale eCommerce platformTreet allows fashion retail brands to rapidly setup a platform for direct or customer to customer (peer to peer) resale of used itemsTreet "Powers the majority of resale sites worldwide"Treet is in the 'Extension of Product Life' businessTreet customizes the resale experience to be fully on-brand, allows brands to market to their growing shopper and seller community with payouts,

Dec 07,2022 36:48

50. E175: Mentoring Moments #16 | Key Omni-Channel KPI’s, Containing CAC via Z/1P Data, Agency/Vendor Partnership Management and More! | 06 December 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Dec 05,2022 29:22

51. E174: The Art & Science of Real Time AI Chatbot eCommerce Price Negotiation w/ Rosie Bailey, Nibble - At the Coalface Podcast - 01 December 2022

Rosie is the Co-Founder and CEO of Nibble - https://www.nibbletechnology.comAfter speaking with Rosie, I love this idea/platform!Nibble is a SaaS based, AI driven chatbot platform with eCommerce superpowersNibble allow customers to negotiate the purchase price for products on an eCommerce site via AI chatbotI know what you're thinking - the customer will always negotiate down to the lowest price possible!Not universally true says Rosie - and with Nibble, merchants can set rules to limit their do

Nov 30,2022 43:45

52. E173: Mentoring Moments #15 | ’State of the eCommerce Nation’, Retention vs Acquisition, ’Phygital’ ROI Opportunities, Value of Integration/Automation and More! | 29 November 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Nov 28,2022 29:09

53. E172: The Rise of B2B eCommerce Marketplaces & Global Supply Chains Reimagined w/ Turker Hidirlar, GoBiz USA - At the Coalface Podcast - 24 November 2022

Turker is Founder and CEO of GoBiz - https://www.gobizusa.comGoBiz is a B2B Wholesale eCommerce MarketplaceTurker also owns and runs iConn Technologies - an Engineered Manufacturing Solution Provider - so he knows B2B inside and out!In this episode, Jason and Turker discuss global supply chains, the changing face of B2B commerce and how B2B brands can get the edge by leveraging dedicated B2B and verticalized marketplaces

Nov 23,2022 53:33

54. E171: Mentoring Moments #14 | Best Shopify Apps/Architecture & Why, Integrating eCommerce w/Suppliers, NPD & IP Protection and More! | 22 November 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Nov 21,2022 47:12

55. E170: The eCommerce Returns Game Changer: ’Next Best Option’ w/ Eyal Rosenthal, ReturnGO - At the Coalface Podcast - 17 November 2022

Eyal is Co-Founder of CRO of ReturnGo - https://returngo.aiReturnGO is a SaaS platform that helps merchants to convert returns into exchanges, maximize customer LTV & reduce logistics costsReturnGO uses AI to recommend the best returns option for both customer and merchant in the momentReturnGO automatically takes into account multiple factors such as item value, profitability, return costs, customer return history and more when it makes its return recommendation/offer to the customerIn this epi

Nov 16,2022 45:15

56. E169: Mentoring Moments #13 | Inflation Impacts & Tech, Decision Making Frameworks, Investing Opps, Regional eCommerce Behaviours, CDP’s and More! | 15 November 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Nov 14,2022 47:36

57. E168: Talking Fashion eCommerce & Helping Customers Find THE Perfect Fit w/ Greg Moore, WAIR - At the Coalface Podcast - 10 November 2022

Greg is Founder of CEO of WAIR - https://www.getwair.comWAIR is a SaaS platform that plugs into eCommerce websites to help fashion brands help their customers get the right product, in the right size for them, first timeWAIR helps to dramatically reduce fashion size 'bracket' buying and resultant customer returns due to incorrect sizingWAIR and its sister company Fit3D - use one of the largest proprietary size/fit human data sets ever gathered to help ensure the right fit for every body and body

Nov 09,2022 51:13

58. E167: Mentoring Moments #12 | Evolving an ICP, Declining Business Respectfully, Risks of Toxic Customers, Building Confidence, Planning a Career in Digital and More! | 08 November 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Nov 07,2022 53:56

59. E166: Talking Automated eCommerce Demand Planning & Inventory Management at Scale w/ Adii Pienaar, Cogsy - At the Coalface Podcast - 03 November 2022

Adii is Founder of COGSY - https://cogsy.comAs an original Co-Founder of WooCommerce, Adii knows eCommerce from the inside outAdii recognised the challenges that eCommerce retailers have with inventory and demand planning and he built COGSY to address these challengesCOGSY is a SaaS platform for eCommerce demand planningStockouts cost retailers ~$1T every year - Cogsy, helps retailers prevent stock-outs, generate 40% more revenue, and save 20+ hours a week managing inventory.COGSY has out of the

Nov 02,2022 55:44

60. E165: Mentoring Moments #11 | Mentorship Learnings, Personal vs Corporate Brand for Marketing, Happiness vs Career Development and More! | 01 November 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Oct 31,2022 45:48

61. E164: Talking Consumer Like CX for B2B Fintech w/ Reed Switzer & Thomas Rein, Hopscotch - At the Coalface Podcast - 27 October 2022

Reed is Founder & CEO and Thomas is the Head of Product Strategy at Hopscotch - https://gohopscotch.comHopscotch is a Fintech startup that aims to bring instant, fee-free payments to small business.You can think of Hopscotch like the Venmo or Cash App of B2B paymentsHopscotch is also bringing accounts receivable based factored operating capital lending to small business via Hopscotch Flow - helping businesses smooth gaps in their cashflow and grow more quicklyIn this episode, Jason, Reed and Tho

Oct 26,2022 45:40

62. E163: Mentoring Moments #10 | Building eCommerce Side Hustles, Drop Shipping & Subscriptions, Prioritising Content Creation and More! | 25 October 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Oct 24,2022 50:12

63. E162: Talking Digital Intelligence & Analytics Infused Truck Based Ad Media w/ Max Flannery, Adgile - At the Coalface Podcast - 20 October 2022

Max is the Co-Founder & President of Adgile - https://www.adgile.coAdgile is a 'new media' marketplace and tech platform for brandsAdgile takes traditional, truck/vehicle based static ad media placements and ads a layer of intelligence, analytics and conversion tracking that proves the ROI of each mobile placementAdgile has some of the most premium and exclusive vehicle based ad inventory available in the USA - and they have added the digital smarts overlay required to make it highly attractive

Oct 19,2022 47:06

64. E161: Mentoring Moments #9 | Growing Existing Agency＜＞Client Relationships, Agency Ops/Expansion, Making Time for Content Creation, eCommerce Profitability Imperative and More! | 18 October 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Oct 17,2022 41:20

65. E160: Talking How To Leverage Dynamic eCommerce Pricing As Your Secret Profitability Weapon w/ Burc Tanir, Prisync - At the Coalface Podcast - 13 October 2022

Burc is the CEO & Co-Founder of Prisync - https://prisync.comPrisync is a SaaS based, competitor price tracking, monitoring and dynamic repricing enginePrisync helps eCommerce brands recover lost revenue and profits by ensuring they are always price competitive on the products they sellA key stat from the pod: around 70% of the price movements that Prisync recommends are UP, not down!In this episode, Jason and Burc discuss the power of pricing and how eCommerce brands can and should leverage dyn

Oct 12,2022 47:40

66. E159: Mentoring Moments #8 | To Headless or Not To Headless, That is the Question w/Guest Mentor Jonathan Day, Aligent | 11 October 2022

For this session, we have the amazing Jonathan Day, Founder & MD of Aligent Consulting Australia as our guest mentor!Jonathan discusses all things headless commerce on this episode of Mentoring Moments with Jason GreenwoodWelcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so mu

Oct 10,2022 01:02:57

67. E158: Talking How To Make eCommerce Customers Your Biggest Influencers & Fans w/ Eugene Yao, eVouch - At the Coalface Podcast - 06 October 2022

Eugene is the Co-Founder & CEO of eVouch - https://www.evouchapp.comeVouch is a Shopify App that helps brands leverage the social influence and reach of their existing customerseVouch allows brands to incentivise customers to share their purchase on their Instagram Stories as UGC (User Generated Content) via a single click widget on the Shopify order success pageeVouch makes it easy to generate & capture in the moment social UGC at the point of purchaseIn this episode, Jason and Eugene discuss h

Oct 05,2022 38:38

68. E157: Mentoring Moments #7 | Managing Agency Retainer Engagements, Managing eCommerce Profitability and More! | 04 October 2022

Welcome to 'Mentoring Moments', a sub-series of the At the Coalface PodcastMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head

Oct 03,2022 46:13

69. E156: Talking Advanced Cross-Border Commerce w/ Andrew Spencer, Zonos - At the Coalface Podcast - 29 September 2022

Andrew is the VP of Engineering at Zonos - https://zonos.comZonos is a SaaS based, API first, end-to-end cross-border commerce solutionZonos helps brands simplify and scale international commerce including payments and anti-fraudZonos helps calculate & collect duty, taxes and fees and quote landed costsIn this episode, Jason and Andrew discuss the complexity of cross-border commerce and how brands can move the needle on growth while outsourcing the complexity to cross border platforms like Zonos

Sep 28,2022 43:49

70. E155: Mentoring Moments #6 | Streamlining Sales & Getting Paid Efficiently, Agency to Agency Sales, eCommerce Shipping Options, Effective Time Management and More! | 27 September 2022

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head o

Sep 26,2022 41:50

71. E154: Talking Automated 3D/AR Interactive eCommerce Visual Product Discovery w/ Gaurav Baid, Avataar - At the Coalface Podcast - 22 September 2022

Gaurav is the Founder & CPO of Avataar - https://www.avataar.aiAvataar is a SaaS, AI driven 3D & AR image product image generation platform for eCommerceWith Avataar, brands can bring their own assets or use Avataar AI to generate world class 3D assets with ultra high photorealismAvataar promises "2D to 3D Catalogue Transformation at Scale and Speed" Avataar allows brands to create immersive, engaging experiences with cart integration in ARAvataar is an API first platform that can be fully integ

Sep 21,2022 52:13

72. E153: Mentoring Moments #5 | Creating Social Content at Scale, Polarising Content, Learning New Tech and More! | 20 September 2022

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head o

Sep 20,2022 01:00:36

73. E152: Talking Branded Content & UGC at Scale w/ Danil Saliukov, Insense - At the Coalface Podcast - 15 September 2022

Danil is the Co-Founder & CEO of Insense - https://insense.proInsense is a SaaS UGC & creator management platformI discovered Insense when an article came out in Insider covering their $2.5M capital raiseI reached out to Danil to find out more and he agreed to come on to the Pod to talk about the Insense platform and why investors are so hot on it right nowIn this episode, Jason and Danil discuss all things UGC, the Creator Economy, influencers, product testing, authentic product testimonials an

Sep 14,2022 51:46

74. E151: Mentoring Moments #4 | Managing eCommerce Agency Client Expectations, the Project Scoping/MVP Process, Containing CAC + Creating Demand and More! | 13 September 2022

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head o

Sep 12,2022 52:44

75. E150: Talking Frictionless, Interactive eCommerce Customer Service w/ Fran Brzyski, Hark - At the Coalface Podcast - 08 September 2022

Fran is the Founder & CEO of Hark - https://www.sendhark.comHark is a SaaS eCommerce customer service platformHark takes a completely new approach to customer serviceHark promises to deliver the 'perfect way to create a help desk ticket'Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AIIn this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for c

Sep 07,2022 36:31

76. E149: Mentoring Moments #3 | eCommerce Loyalty vs Membership vs Referrals, Balancing B2B vs DTC, Subscriptions on Shopify and More! | 06 September 2022

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head o

Sep 05,2022 35:36

77. E148: Talking Influencer Marketing Relationship Management & Automation w/ Nisarg Shah, Affable - At the Coalface Podcast - 01 September 2022

Nisarg is the Co-Founder & CEO of Affable - https://www.affable.aiAffable is an end to end SaaS platform & marketplace for Influencer ManagementAffable delivers 3 core functions: Search, Management, MeasurementAffable exposes influencers to a huge range of brands and also exposes brands to a broad set of influencers that are a good fit based on brand specific criteriaIn this episode, Jason and Nisarg discuss all things Influencer Marketing and how brands of any size and with almost any budget ca

Aug 31,2022 46:07

78. E147: Mentoring Moments #2 | Agency Scaling, Pricing Agency Services, Managing KPI Expectations as an eCommerce Manager and More! | 30 August 2022

Welcome to 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head o

Aug 29,2022 26:55

79. E146: Talking eCommerce System Integration & Automation w/ Mark Presnell, Convergence - At the Coalface Podcast - 25 August 2022

Mark is the Founder & MD of Convergence - https://convergence.co.nzConvergence are eCommerce & omnichannel system integration specialistsConvergence have developed their own 'iPaas' integration platform called CODIConvergence leverages CODI to deliver seamless systems and data integration for eCommerce brands to increase efficiency and reduce/eliminate double handlingConvergence has deep expertise in eCommerce systems and data integration and automationIn this episode, Jason and Mark discuss all

Aug 24,2022 43:31

80. E145: Mentoring Moments #1 | Marketing SaaS Platforms, SaaS Pricing & Partnership Models, Starting a Career in Digital and More! | 23 August 2022

Welcome to the first episode of 'Mentoring Moments', part of the At the Coalface Podcast SeriesMentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship SessionsThese sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!The episode title outlines some of the topics covered in the episode for referenceIf you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your

Aug 22,2022 50:49

81. E144: Talking eCommerce Consultants vs Agencies - How Merchants Can Get the Best Results w/ Nigel Poole, Matter Design - At the Coalface Podcast - 18 August 2022

Nigel is the Founder & MD of Matter Design, an eCommerce agency based in Australia - https://matterdesign.com.auJason has been privileged to work jointly with Nigel and his team on a couple of recent projectsJason felt that sharing our positive experiences partnering together as consultant and agency might be invaluable to merchants and the wider eCommerce ecosystemConsultants and agencies can often find themselves at odds with one another, to the detriment of their joint clientsIn this episode

Aug 17,2022 35:02

82. E143: Talking eCommerce Value Added Shipment Tracking UX/CX w/ Dana von der Heide, Parcel Perform - At the Coalface Podcast - 11 August 2022

Dana is the Founder & CCO of Parcel Perform - https://www.parcelperform.comParcel Perform is a SaaS based plug and play, end to end platform for eCommerce shipment trackingParcel Perform is the leading delivery experience platform for eCommerce businesses worldwideThey have deep expertise in data and logistics and create unique end-to-end customer journeys and highly optimized logistics operationsThe net result is an end customer experience that fully informs customers along the entire fulfilmen

Aug 10,2022 54:56

83. E142: Talking B2B eCommerce On Shopify w/ Rhys Laval & Chris Mattingly, SparkLayer - At the Coalface Podcast - 04 August 2022

Rhys & Chris are the Co-Founders of SparkLayer - https://www.sparklayer.ioSparkLayer is a SaaS based plug and play Shopify App that adds powerful B2B functionality to ShopifyAnyone that's worked with Shopify knows it lacks B2B functionality in a big waySparkLayer addresses this by adding in crucial B2B functional support like, tiered pricing, pricelists, tiered/group customer accounts, quotes and much moreIn this episode, Jason, Rhys and Chris discuss all things B2B eCommerce, Shopify, the B2B c

Aug 03,2022 52:07

84. E141: Talking eCommerce Business Intelligence w/ Max Rast, Klar - At the Coalface Podcast - 28 July 2022

Max is the Co-Founder and MD of Klar - https://www.getklar.comKlar is a SaaS based plug and play BI, analytics and reporting tool for eCommerceKlar natively connects to platforms like Shopify, WooCommerce, Google, Facebook and othersKlar is designed to provide deep eCommerce performance analytics without the need for a data analyst/scientistKlar says: "Stop running your businesses on spreadsheets and, in turn, frustrating your team. With Klar, you can centralize all your data in one place and cu

Jul 27,2022 44:26

85. E140: Talking Cross Border eCommerce Payment Solutions w/ Matthew Steinbrecher, Reach Payments - At the Coalface Podcast - 21 July 2022

Matt is the VP of Partnerships at Reach Payments - https://www.withreach.comReach is a turnkey cross border payments platform (gateway) for eCommerceReach allows merchants to offer localised payment options without the high complexity and cost associated with setting up local operations in cross border destinationsReach also ensures an absolute minimum level of payment declinatures due to its strong global payment rail partnerships and anti-fraud capabilitiesIn this episode, Jason and Matt discu

Jul 20,2022 53:24

86. E139: Talking 3D eCommerce Product Visualization w/ Beck Besecker, Marxent - At the Coalface Podcast - 14 July 2022

Beck is the Founder and CEO of Marxent - https://www.marxentlabs.comMarxent 3D Cloud is a SaaS based 3D solution for leading furniture, kitchen, bath, office, and outdoor retailers and manufacturersFrom WebAR and Room Visualizers to 3D Product Configurators and 3D Room Planners - 3D Cloud supports a range of 3D apps and experiences3D Cloud is a full suite of tools that helps merchants create and manage 3D, visual, interactive product shopping experiences onlineIn this episode, Jason and Beck dis

Jul 14,2022 41:33

87. E138: Talking The Future of Interactive Social Commerce & Livestream Shopping w/ Frost Li, Social Chat - At the Coalface Podcast - 7 July 2022

Frost is the Founder of San Francisco based Social Chat - https://socialchat.aiSocial Chat is a Livestream Shopping & Customer Engagement PlatformSocial Chat allows brands to simulcast straight from their website and live stream on social at the same timeTheir AI driven system also generates product recommendations and interactive shopping experiencesStreams are auto-saved and can be deployed on relevant eCommerce website product pages as additional product content, driving further conversionsIn

Jul 06,2022 37:25

88. E137: Talking eCommerce Customer Psychology & Zero Party Data w/ Jon Ivanco, Formtoro - At the Coalface Podcast - 30 June 2022

Jon is the Co-Founder of San Francisco based Formtoro - https://formtoro.comFormtoro is a SaaS based, product and services platform to help brands gather, understand and apply zero party customer dataFormtoro also helps brands create highly engaging customer experiences through perfectly timed pop-ups and customer journey based messagingFormtoro takes 'Quizz Commerce' to the next level by helping brands leverage human psychology to help customers get what they want, in real timeIn this episode,

Jun 30,2022 51:46

89. E136: Talking How to Build an eCommerce App Ecosystem from Scratch w/ Jay Myers, Bold Commerce - At the Coalface Podcast - 23 June 2022

Jay is the Co-Founder of Canada based Bold Commerce - https://boldcommerce.comJay is also the host of the Own Your Commerce PodcastBold Commerce was one of the first dev shops to start building apps for the Shopify App store and currently counts 13 apps in the app store to their creditBold Commerce has also developed their own standalone suite of API driven apps and tools that can be used to plug into almost any eCommerce store or headless solutionFrom promotional tools, to product options, to c

Jun 24,2022 51:50

90. E135: Talking Customer Intent Based eCommerce Experience Personalisation w/ Ohad Greenshpan, Namogoo - At the Coalface Podcast - 16 June 2022

Ohad is the Co-Founder & CTO of Namogoo - https://www.namogoo.comNamogoo is an eCommerce focused, SaaS customer experience platformNamogoo leverages customer intent signals to help remove customer website journey frictionNamogoo also personalises the customer journey across eCommerce website, promotions, email & SMS and helps prevent 'journey hijacking' by 3rd party browser toolsIn this episode, Jason and Ohad discuss how every single eCommerce website visitor is different and how merchants shou

Jun 15,2022 52:32

91. E134: Talking eCommerce Marketing Attribution w/ Austin Harrison, Northbeam - At the Coalface Podcast - 09 June 2022

Austin is the Co-Founder & CEO of Northbeam - https://www.northbeam.ioNorthbeam is an eCommerce focused, SaaS marketing attribution and analytics platformNorthbeam uses a proprietary system of tracking, data and analytics tools to help brands understand their most valuable marketing efforts in a cookieless worldWith the latest iOS privacy changes and impending death of 3rd party cookies, Nortbeam helps marketers assess their highest ROI channels as well as make important improvements to low perf

Jun 08,2022 42:54

92. E133 How Integration & Automation are Mission Critical to eCommerce Operations - Jason on the Better Automation Podcast - 02 June 2022

In this episode, Jason guests on the Better Automation PodcastThis is taken from E06 of the PodcastJason discusses eCommerce/Omnichannel integration and automation in depth in this deep dive interview!

Jun 01,2022 36:32

93. E132: Talking B2B Digital Customer Experience Personalisation & Analytics w/ Ashwin Kumar, CustomFit.ai - At the Coalface Podcast - 26 May 2022

Ashwin is the Founder & CEO of CustomFit.ai - https://www.customfit.aiCustomFit.ai is a SaaS, B2B Focused Experience & Hyper-Personalisation PlatformCustomFit.ai differs from B2C eCommerce personalisation platforms in that it focuses primarily on content and customer journey personalisation vs search, merch & product recommendation personalisation.CustomFit.ai tracks all website interactions from the first landing page to detect the optimal path to engagement for that individual visitor/customer

May 25,2022 50:37

94. E131: Talking eCommerce Cross-Border Logistics w/ Rathna Sharad, FlavorCloud - At the Coalface Podcast - 19 May 2022

Rathna is the Founder & CEO of FlavorCloud - https://flavorcloud.comFlavorCloud is a Global, SaaS, Turn-Key Cross-Border Logistics & Shipping PlatformFlavorCloud allows any eCommerce website to access global shipping options through a single, turn key integrationFlavorCloud helps eCommerce merchants to easily offer shipping to almost any country in the world, at the best possible priceFlavorCloud makes cross-border shipping as easy as shipping across town and it helps eliminate surprises for cus

May 18,2022 41:35

95. E130: Talking eCommerce CX Intelligence, Insights, Happy Customers & Internal Business Storytelling w/ Andy Greenawalt, Storyhub - At the Coalface Podcast - 12 May 2022

Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.aiStoryhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real timeStoryhub essentially helps merchants find, understand and nurture their biggest fansStoryhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data source

May 11,2022 45:14

96. E129: Talking eCommerce for Complex Service Based Businesses w/ Eric Vevang, ClikDone - At the Coalface Podcast - 05 May 2022

Eric is the Founder & CEO of ClikDone - https://www.clikdone.comClikDone is a new SaaS eCommerce platform in pre-release betaClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionalityClikDone supports quote based sales, as well as sales based on combinations of products and services.ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple deta

May 04,2022 45:08

97. E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind - At the Coalface Podcast - 28 April 2022

Daniel is the GM - Shopify at Rewind - https://rewind.comRewind is a data backup and restore platform for SaaS platformsMany people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful waySaaS platforms DO back up your data in case THEY make a mistake and need to recover the dataIf YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your ownBasi

Apr 27,2022 46:31

98. E127: How the Metaverse Will Change Retail & eCommerce Forever - Jason Greenwood On The Ecomonics Podcast - 21 April 2022

Jason recently featured on the Ecomonics Podcast:On AppleOn YouTubeTimestamps:00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverse 28:59 Cryptocurrencies, NFTs, and it’s environmental impact 38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to JasonIn this episode Jason talks all things eCommerce, retail and the MetaverseJason also shares his thoughts on l

Apr 20,2022 01:02:32

99. E126: Talking Omnichannel Product Syndication & Integration w/ Fern Jones-Middleton, Omnivore - At the Coalface Podcast - 14 April 2022

Fern is the COO of Omnivore - https://www.omnivore.com.auOmnivore is a SaaS based, omnichannel product listing, data feed and integration platformOmnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websitesOmnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a core

Apr 13,2022 44:21

100. E125: How & Why B2B Brands Should Implement a Killer DTC Strategy - Jason Greenwood at DTCX3 APAC - 7 April 2022

Jason Recently Spoke at the DTCX3 APAC Virtual ConferenceHere is his track from the conference where he discusses DTC strategies for B2B brandsMany B2B brands want to establish DTC routes to market but have no idea where to start or how to measure successThis talk covers all the basics of the why and how for you to sink your teeth into

Apr 06,2022 19:34

101. E124: Talking Consumer Sentiment, UGC & Brand Love for CPG Brands w/ Ido Ramati, Sentimate - At the Coalface Podcast - 31 March 2022

Ido is the Founder & COO of Revuze - https://www.revuze.itRevuze have developed a unique, proprietary, AI driven, CPG product sentiment and insights engine called Sentimate - https://sentimate.comSentimate is a consumer insights SaaS platform that claims: "Get instant and free access to 1 billion consumer product insights — indexed, analyzed, and ready to be used for your market research."Sentimate helps global CPG brands track the consumer sentiment around their products in near real timeIt doe

Mar 30,2022 54:39

102. E123: Talking How to Build a Top 10 Global Shopify App w/ Yair Miron, RiseAI - At the Coalface Podcast - 24 March 2022

Yair Miron is the Founder & CEO of Rise.ai - https://rise.aiRise.ai is a complete gift card, store credit, loyalty and associated customer experience SaaS platform & app originally built exclusively for ShopifySite builder platform Wix acquired Rise in May of 2021 and Rise technology will soon be coming to Wix and other platformsRise also integrates with other popular apps and platforms such as Klaviyo, BOLD Apps and Loop Returns for a more seamless, end to end customer experienceIn this episode

Mar 23,2022 41:22

103. E122: Talking Reverse Logistics & Returns Management as a Strategic Brand Strength w/ Chris Jarvis, uReturn - At the Coalface Podcast - 17 March 2022

Chris Jarvis is the Founder of uReturn - https://ureturn.cauReturn is a new, Canadian startup SaaS platform designed to efficiently automate and manage the returns process for (primarily) eCommerce and Omnichannel merchantsYou can think of uReturn a bit like a reverse logistics order management systemThe entire goal of uReturns is to make returned, resalable items available to sales channels as fast as realistically possible via smart routing and returns logicuReturns goes way beyond traditional

Mar 16,2022 42:28

104. E121: Talking ’Quiz Commerce’ for Ultimate eCommerce CX & Personalisation w/ Tom Coburn, Jebbit - At the Coalface Podcast - 10 March 2022

Tom Coburn is the Co-Founder & CEO of Jebbit - https://www.jebbit.comJebbit is a 'Quiz Commerce' SaaS platform for eCommerceJebbit allows merchants to create interactive quizzes and gamification experiences that gather zero/first party customer product preference data to create a hyper personalised, guided shopping experienceJebbit allows merchants to recommend the right products, to the right customers, at the right time, in the moment based on product preferences the customer provides in real

Mar 09,2022 46:41

105. E120: Talking eCommerce Customer Experience Personalisation w/ James Taylor, Particular Audience - At the Coalface Podcast - 03 March 2022

James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.comParticular Audience is a dynamic eCommerce website personalisation platform for commerceParticular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing toolsParticular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, product r

Mar 02,2022 57:39

106. E119: Talking eCommerce & The Brave New World of Web3 w/ Mike Angell, Fractal - At the Coalface Podcast - 24 February 2022

Mike Angell is a Co-Founder & CTO of Fractal - https://www.fractal.isFractal is a new Gaming NFT MarketplaceMike's well known Fractal co-founders are: Justin Kan (co-founder of Twitch), David Wurtz (founder, Charm.io) and Robin Chan (Founder & GP, Goat Capital)Mike is a legend in the eCommerce space and this is his 2nd time guesting on the Pod (he was also on E81) - he is our first ever repeat guestFractal co-founder David Wurtz was also a previous guest on E96 of the PodIn this episode, Jason a

Feb 23,2022 48:21

107. E118: Talking eCommerce Website Speed & Performance Optimisation w/ Subbu Varadarajan, Zycada - At the Coalface Podcast - 17 February 2022

Subbu is the Founder & CEO of Zycada - https://www.zycada.comZycada is SaaS based website performance optimisation platformZycada uses completely unique and proprietary technology to help accelerate websites by fully caching them all around the world, ensuring the content is being rendered from close to the site visitorZycada differs from traditional CDN's in that it even caches dynamic content and data ensuring performance is not compromised by having to fetch this dynamic data in real timeIn t

Feb 16,2022 48:38

108. E117: Talking Web3, NFT’s & the Metaverse for Social Good w/ Sam Joel, GiveTree - At the Coalface Podcast - 10 February 2022

Sam is the Founder of GiveTree - https://www.givetree.ioGiveTree is a coming (launch planned for April 2022) social good and fundraising NFT marketplace platform combined with a social good focused Metaverse platformSam had a vision to combine charitable fund raising and NFT's - GiveTree is the fruit of that visionSam went from knowing almost nothing about NFT's to building a HUGE Discord community around his project in a matter of weeks - such is the power of the Web3In this episode, Jason and

Feb 09,2022 48:19

109. E116: Talking The Power of Partnership in eCommerce w/ Peter Bray, impact.com - At the Coalface Podcast - 03 February 2022

Peter is the APAC Sales Director for impact.com - https://impact.comimpact.com is a US-based SaaS partnership management platform with 14 offices across the world including 2 in Australiaimpact.com helps technology vendors, merchants and agencies manage all types of partnerships and collaborations across the entire partnership lifecycleimpact.com makes the creation and logistics of partnerships seamless, easy and collaborative - from Discovery to Recruitment, Contracts & Payments, Engagement, Op

Feb 02,2022 47:48

110. E115: Talking How to Build an Omnichannel ’Retail Operating System’ w/ Sara Arthrell, Brightpearl - At the Coalface Podcast - 27 January 2022

Sara is the CMO of Brightpearl - https://www.brightpearl.comBrightpearl is a UK based, end to end SaaS omnichannel operations platform for merchantsBrightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modulesYou can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailersIn this episode, Jason and Sara talk about the state of retail and how brands can leverage modern omnichannel tech like Brightpearl to ease all facets of their busines

Jan 26,2022 38:28

111. E114: Talking eCommerce History, Tech & Legacy w/ Karen Baker, ShipperHQ - At the Coalface Podcast - 20 January 2022

Karen is the Founder & CEO of ShipperHQ and WebShopAppsKaren is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sitesShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platformsIn this episode, Jason and Karen take a stroll down memory lane and discuss w

Jan 19,2022 48:26

112. E113: Talking Secret Shopping at Scale for Omni-channel Success w/ Rick West, Field Agent - At the Coalface Podcast - 13 January 2022

Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.netField Agent is a SaaS mobile app that connects secret shoppers with brandsField Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experienceIn this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartial a

Jan 12,2022 45:05

113. E112: Talking How to Maximise Amazon eCommerce Performance at Scale w/ Hai Mag, Eva - At the Coalface Podcast - 06 January 2022

Hai is the Co-Founder & CEO of Eva - https://eva.guruEva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon.Eva has multiple modules such as AI-powered Repricing, Restocking & ReimbursementEva also offers a services layer that helps with Amazon PPC, store management and fulfillmentIn this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their busines

Jan 05,2022 51:24

114. E111: Talking Epic New eCommerce Fintech and Social Shared Payments w/ Cameron Richardson, PaySQUAD - At the Coalface Podcast - 30 December 2021

Cameron is the Founder & CEO of PaySQUAD - https://www.paysquad.co.nzPaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social paymentsPaySQUAD allows a group of people to easily pay for a single online eCommerce transactionThink of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all aboutPaySQUAD allows payments to go shared and social using simple, mobile SaaS techIn this episode, Jason and Cam

Dec 29,2021 33:45

115. E110: Talking eCommerce Influencer Marketplaces w/ Adam Bouris, Snatchit - At the Coalface Podcast - 23 December 2021

Adam is the Co-Founder & Director of Snatchit - https://www.mysnatchit.shopSnatchit is a SaaS eCommerce Influencer Marketplace & Affiliate PlatformSnatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing soSnatchit connects influencers with brands via mobile app and allows them to easily benefit from recommending products they already loveSnatchit is also a retail marketplace

Dec 22,2021 46:40

116. E109: Talking eCommerce Visual AI, Product Tagging & Search w/ Abhi Vohra, Okkular - At the Coalface Podcast - 16 December 2021

Abhishek (Abhi) is the Co-Founder & CEO of Okkular - https://www.okkular.ioOkkular is a retail SaaS Tech PlatformOkkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticalsFashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with the pace of product release cycles - this is where Okkular can helpI

Dec 15,2021 42:00

117. E108: Talking Building the eCommerce Marketplace of the Future w/ Jason Wyatt, Marketplacer - At the Coalface Podcast - 9 December 2021

Jason is the Co-Founder & Executive Chair of Marketplacer - https://marketplacer.comMarketplacer is a SaaS eCommerce Marketplace PlatformMarketplacer is one of the very few 'turn-key' marketplace platforms in the worldMany brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the marketIn this episode, Jason and Jason discuss how marketplaces have become one of the most popular eCommerc

Dec 08,2021 40:29

118. E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021

Eric is the Founder & CEO of TextChat - https://www.textchat.comTextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with themThis unique notification systems helps ensure that remote teams never miss a chat message againTextChat is also looking at bringing their notification system to WhatsApp in the near futureLive chat is a game changer for merchants looking to scale their customer service function cost effectively, while als

Dec 01,2021 36:34

119. E106: Talking B2B eCommerce & Marketplace Payment Solutions w/ Bar Geron, Balance - At the Coalface Podcast - 25 November 2021

Bar is the Co-founder & CEO of Balance Payments - https://www.getbalance.comBalance is a specialist B2B payments platform and fintech solution provider based out of Tel AvivB2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this spaceBalance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, types and complexity in a seamless, B2C like wayIn this episode, Jason and

Nov 24,2021 42:53

120. E105: Talking Complex B2B eCommerce Experiences & Solutions w/ Greg Rudakov, Devicedesk - At the Coalface Podcast - 18 November 2021

Greg is the Founder & CEO of Devicedesk - https://www.devicedesk.comDevicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, AustraliaEnterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and TelcosDevicedesk was specifically built for these complex environmentsDevicedesk makes it easy to deploy and connect B2B eCommerce experiences with B2B buyersIn this episode, Jason and Greg discu

Nov 17,2021 51:37

121. E104: Talking eCommerce Product Customisation & Personalisation w/ Shadi Taleb, Spiff3D - At the Coalface Podcast - 11 November 2021

Shadi is the Founder & Director of Spiff3D - https://spiff3d.comSpiff3D is a SaaS eCommerce product customisation platformSpiff3D allows almost any eCommerce merchant to customise & personalise their products, thereby creating a deeper customer connection and making more profit per orderMerchants can use Spiff3D to create the front end product customisation customer experience, manage back office customisation & fulfillment operations and run detailed analytics on customised product sales and ma

Nov 10,2021 45:58

122. E103: Talking the Marriage of Digital & Direct Mail Marketing Automation w/ Dennis Kelly, Postalytics - At the Coalface Podcast - 4 November 2021

Dennis is the Founder of CEO of Postalytics - https://www.postalytics.comPostalytics is a SaaS direct mail marketing automation platform - think of it like Klaviyo but for direct (physical) mailPostalytics brings the power of segmentation, marketing automation, workflows and sending to an easy to use SaaS direct mail marketing automation platform for brandsMerchants can use the Postalytics interface to create direct mail workflows and campaigns, designate target recipient groups/segments and tri

Nov 03,2021 49:09

123. E102: Talking the ‘No Code‘ Commerce Revolution w/ Kaus Manjita, Mason - At the Coalface Podcast - 28 October 2021

Kaus is the Founder of Mason - https://getmason.ioMason is a 'No Code' SaaS eCommerce integration and automation platform - think of it like Zapier for eCommerce, on Steroids.Mason brings design , + data + channels, together all in one place, with easy to deploy 'playbooks' for marketing and eCommerce.Merchants can use Mason's easy, simple content micro-apps to automate tedious commerce functions and tasks in minutes.In this episode, Jason and Kaus discuss how brands can become more scalable th

Oct 27,2021 46:29

124. E101: Talking eCommerce Pick, Pack, Dispatch & Courier Automation w/ Hakan Steele, Starshipit - At the Coalface Podcast - 21 October 2021

Hawk is the Partnership and Sales Manager for Starshipit - https://www.starshipit.com Starshipit is a New Zealand based eCommerce courier integration and order management platform.Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation.In this episode, Jason and Hawk discuss how brands can become more scalable through the use of fulfillment automation technologies.

Oct 20,2021 54:03

125. E100: Talking PLM Tech & Sustainable Fashion Supply Chains w/ Oliver Rhodes, SupplyCompass - At the Coalface Podcast - 14 October 2021

Oliver is the Head of Growth for SupplyCompass - https://supplycompass.comSupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands.SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle.In this episode, Jason and Oliver discuss the current state of fast (and slow) fashi

Oct 13,2021 59:02

126. E99: Talking The World Beyond Click & Collect + Immersive Commerce w/ Lee Hardham, Brauz - At the Coalface Podcast - 7 October 2021

Lee is the Founder & CEO of Brauz - https://brauz.comBrauz is an Australian founded immersive commerce platformBrauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionalityJason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service & enablement platform

Oct 06,2021 44:40

127. E98: Talking Startup to Scale & Building a SaaS eCommerce Platform from Scratch w/ Ryan Murtagh, Neto - At the Coalface Podcast - 30 September 2021

Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) - https://www.maropost.com/platform/commerceNeto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M.Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidlyJason and Ryan discuss the early years and growing pains of Neto and what others can learn from his incredible journey fr

Sep 29,2021 59:58

128. E97: Talking Successfully Selling Your Digital Business & Assets w/ Blake Hutchison, Flippa - At the Coalface Podcast - 23 September 2021

Blake is the CEO of Flippa - https://flippa.comFlippa is an online marketplace for selling existing online businesses and other digital assetsFlippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker'Jason and Blake discuss what makes a good digital asset to sell and how vendors can extract maximum value from their ventures at sale timeAs the CEO of t

Sep 22,2021 55:44

129. E96: Talking DTC eCommerce & Business Success w/ David Wurtz, Charm.io - At the Coalface Podcast - 16 September 2021

David is the Founder of Charm - https://charm.ioCharm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brandsThis data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell toJason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brandsAs a 'Founder in Residence' at Google, David offers his unique and expert pe

Sep 15,2021 48:33

130. E95: Talking Enterprise eCommerce Tech & Going Public w/ Amit Shah, VTEX - At the Coalface Podcast - 9 September 2021

Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.comVTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USAJason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public companyVTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management SystemVTEX counts amo

Sep 08,2021 55:35

131. E94: Talking Omnichannel Customer Service Excellence w/ Jasper Koolen, Gorgias - At the Coalface Podcast - 2 September 2021

Jasper is the Strategic Partner Manager APAC at GorgiasGorgias is an omnichannel customer service and helpdesk platform: www.gorgias.comJason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done rightGorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, F

Sep 01,2021 56:24

132. E93: Talking Amazon eCommerce Analytics & Optimisation w/ Jonathan Tilley, ZonGuru - At the Coalface Podcast - 26 August 2021

Jonathan is the co-founder & CEO of ZonGuruZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.comJason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon.ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller

Aug 25,2021 50:37

133. E92: Talking Omni-channel & Retail CX Tech w/ Danny Phillips, Omneo - At the Coalface Podcast - 19 August 2021

Danny is the co-founder of OmneoOmneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.ioJason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpointOmneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeysAs an expert in retail customer focused CX, Danny

Aug 18,2021 01:01:53

134. E91: Talking eCommerce Marketplace Performance Analytics w/ James Dihardjo, MerchantSpring - At the Coalface Podcast - 12 August 2021

James is the co-founder and director of client services for MerchantSpringMerchantSpring is a SaaS eCommerce Marketplace Analytics and BI platform: https://merchantspring.io/Jason and James discuss how the marketplace space has evolved over the last few yearsIs Australia 'over marketplaced'??What does the future of marketplaces look like?How should merchants approach marketplace performance management?How can merchants manage their performance across multiple marketplaces in multiple regions?As

Aug 11,2021 59:26

135. E90: Talking SMS Marketing for eCommerce w/ John Stuckey, MobileDigital - At the Coalface Podcast - 5 August 2021

John is the co-owner (with his wife) of MobileDigital Australia.SNIPER is the their end to end SaaS SMS/MMS/Text Message marketing platform: https://snipermobile.comThe data they share in terms of SMS customer stickiness, conversion, CLV and retention will astound you.John explains how SMS cuts through like no other digital marketing channel and why brands must consider this channel as part of their overall marketing mix.John also shares how and why marketers MUST treat SMS marketing very differ

Aug 04,2021 51:26

136. E89: Talking eCommerce Business Profitability w/ Jason Andrew, SBO Finanical - At the Coalface Podcast - 29 July 2021

Jason Andrew is the founder of Brisbane based SBO Financial - https://sbo.financialHe's also the author of 'Stark Naked Numbers' - a book that helps owners/leaders understand the numbers that drive their business to successJason is a financial accountant by trade but is an expert financial business consultant more broadlyIn this episode Jason & Jason discuss why profits, not just revenue should be the focus of any eCommerce or omni-channel businessJason helps break down the key financial drivers

Jul 28,2021 57:28

137. E88: Talking B2B eCommerce Opportunities & Solutions w/ Fiona Norton, BigCommerce - At the Coalface Podcast - 22 July 2021

Fiona Norton is the Product Marketing Manager at BigCommerce - https://www.bigcommerce.comJason & Fiona discuss the special needs of both B2B merchants and customersThey also discuss the release of the new BigCommerce B2B Edition, why BigCommerce built this Edition and what gaps they saw in the market for itFiona shares some key B2B eCommerce market data that shows it's growing even faster than B2C eCommerceHow do Merchants take advantage of this new B2B paradigm?Fiona also discusses the future

Jul 21,2021 46:57

138. E87: Talking Customer Experience Hijacking & Brand Protection w/ Kathleen Booth, Clean.io - At the Coalface Podcast - 15 July 2021

Kathleen Booth is the CMO of Clean.io - https://www.clean.ioClean.io is an eCommerce customer experience and brand/margin protection platformClean.io helps protect brands from the negative customer experience, margin and customer data impacts of browser based coupon and deal finder extensions like Honey, Coupert, Amazon Assistant, Pricescout, Offers.com and othersJason & Kathleen discuss why Clean.io was created and how these browser technologies work and why they are so destructive to brands an

Jul 14,2021 48:03

139. E86: Talking eCommerce Startup Tech Journeys w/ Nick Raushenbush, Shogun - At the Coalface Podcast - 8 July 2021

Nick Raushenbush is the co-founder & COO of Shogun - https://getshogun.comShogun is an eCommerce tech startup founded in 2015 and specialising in technology that helps eCommerce brands sell more.Their first product 'Page Builder' has been wildly successful and is used by over 20k merchants worldwide.Their latest product 'Shogun Front End' is an end to end headless front end solution.Shogun has received over $100m in investor funding to date with a valuation of almost $600m and heading towards un

Jul 07,2021 01:04:59

140. E85: Talking eCommerce Personalisation w/ Jim Lofgren, Nosto - At the Coalface Podcast - 1 July 2021

Jim is the CEO of Nosto, a popular SaaS based eCommerce personalisation platform - https://www.nosto.comJim and Jason talk about the current and future state of personalisation, particularly in the omni-channel era.How do brands ensure 'surprise and delight' moments when 'hyper-personalisation' is in play?They also talk about Nosto's recent acquisition of the Stackla Social UGC (User Generated Content) platform and how Nosto is looking to leverage Stackla tech within Nosto to further enrich the

Jun 30,2021 01:02:56

141. E84: Talking CLV, RFM, CAC and all things Customer w/ Juliana Jackson, Omniconvert - At the Coalface Podcast - 24 June 2021

Juliana Jackson is the Chief Growth Officer at Omniconvert - https://www.omniconvert.com/revealOmniconvert is a SaaS software company that offers their Explore, Reveal, Adapt and Survey platforms for 360deg actionable customer insights and predictive analytics. Their tools span the spectrum of both quantitative and qualitative data points to allow eCommerce and omni-channel merchants to market to and more importantly SERVE their customers better.Juliana is a no-holds-barred straight talker so bu

Jun 23,2021 01:17:45

142. E83: Talking the future of Privacy, Customer Data and CDP‘s w/ Nick Hinsley, Lexer - At the Coalface Podcast - 17 June 2021

Nick is the VP of retail at Lexer - https://lexer.ioLexer is a Customer Data Platform (CDP) vendor based in Melbourne Australia. As part of the wider eCommerce tech ecosystem, CDP's are rapidly gaining in popularity as the death of 3rd party cookies and new iOS privacy restrictions affect how merchants acquire new customers. This has led to a renewed focus on zero & first party customer data and customer retention as more sustainable ways to grow a business.

Jun 16,2021 01:00:34

143. E82: Talking eCommerce & Digital Transformation - Jason Guests on the Unbxd Podcast w/Karanvir Gupta - At the Coalface Podcast - 10 June 2021

In this fireside chat style episode, Jason is a guest on the Unbxd Vlog/Vodcast Series and the audio is posted here for your listening pleasure. The Unbxd team discusses the future of eCommerce with Jason to get his take.

Jun 09,2021 49:29

144. E81: Talking the future of eCommerce w/ Mike Angell, Carted - At the Coalface Podcast - 8 June 2021

Mike Angell is the co-founder of Carted - https://www.carted.com/Mike has worked in digital and eCommerce for years. He and co-founder Holly Cardew are now planning to totally disrupt the eCommerce world with Carted, the world's first 'Universal Commerce API'.

Jun 07,2021 59:53

145. E80: Talking Customer Centricity, CX and CRO w/ Michael Laps, Yoghurt Digital - At the Coalface Podcast - 2 June 2021

Michael is the Co-Founder and Director of Yoghurt Digital based in Sydney - https://www.yoghurtdigital.com.auYoghurt specialises in Branding, User Experience Design/Research, Conversion Rate Optimisation and Digital Marketing. In this episode we discuss his world and how businesses can truly become more customer centric across all experiences and touch points.

Jun 01,2021 48:23

146. E79: Talking Opportunities & Obstacles for B2B eCommerce w/ Ofer Yourvexel, Pepperi - At the Coalface Podcast - 27 May 2021

Ofer is the founder and CEO of Pepperi - https://www.pepperi.comPepperi is a dedicated B2B commerce platform. Listen in as he and Jason discuss the all ins and outs of B2B commerce obstacles & opportunities!

May 26,2021 49:33

147. E78: Talking B2B Marketing Automation w/ Bhaskar Sarma - At the Coalface Podcast - 12 May 2021

Bhaskar is an email Marketing Automation expert and in this pod, we jam and discuss how B2B customer expectations have changed and how Marketing Automation can help!

May 12,2021 52:09

148. E77: If you’re not factoring in ‘Cost to Service’, your CLV will NEVER be accurate - At the Coalface Podcast - April 2nd, 2021

Why you MUST track and include ‘cost to service’ as part of your CLV calculations for them to be accurate.

Apr 02,2021 24:19

149. E76: What’s a CDP and why does your business need one? - At the Coalface Podcast - Feb 28th, 2021

In this episode we discuss what a CDP (Customer Data Platform) is, why you need one and how to pick the right one for your business!

Feb 28,2021 30:30

150. E75: Is it time for eCommerce site Bug Bounties? - At the Coalface Podcast - Jan 25th, 2021

Jan 25,2021 10:05

151. E74: Let's Talk About Click & Collect! The What, Why and How - At the Coalface Podcast - Jan 20th, 2021

Jan 20,2021 39:00

152. E73: 2020 eCommerce Year in Review + 2021 Preview - Jason guests on the NEW Grinteq Podcast - Dec 4th, 2020

Jason is the first guest on Episode 1 of the new Grinteq Podcast (check them out on YouTube) with amazing hosts Nick Kaeshko & Valentin Kuznetcov!-00:00 Let's start08:49 E-commerce has taken off. How does this growth affect small, medium, large, enterprise-level businesses online?19:07 Could the whole sudden surge in demand be something similar to a bubble?23:31 The biometric e-commerce. What can we expect out of it in the next few years?37:33 How does AR build a bridge between online and physi

Dec 03,2020 01:17:44

153. E72: Why 99% of Merchants DON'T Need Headless Commerce w/ Nihad Memić - At the Coalface Podcast - Nov 27, 2020

This episode was prompted by a controversial post Jason made on LinkedIn where he asserted that most merchants simply do not need a Headless Commerce solution and that it's just a popular buzzword for 2020.Nihad holds much the same view, commented on the post and agreed to be on the pod to discuss this topic further with Jason and here we are.Nihad is a Managing Partner at Woolman, the biggest Shopify Plus agency in Europe.Thanks for your insights Nihad!

Nov 26,2020 01:04:12

154. E71: 3 Things to Look for in Your Next PIM Platform - At the Coalface Podcast - Nov 12, 2020

Product Information Management (PIM) platforms are getting more and more attention as a critical part of a modern commerce stack.Brands are starting to realise the incredible volume and complexity of enriched product data required to feed optimized catalogs to the myriad sales and marketing channels available today.That’s where a Product Information Management (PIM) platform comes into play.In this episode we discuss 3 things you should be looking for in your next PIM platform!

Nov 12,2020 23:11

155. E70: Google Has Stopped Innovating Search - At the Coalface Podcast - Oct 9, 2020

Google dominated web search by building a better search engine.But they’ve stopped innovating in the last few years as their monopoly status has eliminated the need to stay ahead of anyone else in the space.Here’s what I think they should do... :-)

Oct 08,2020 08:32

156. E69: LinkedIn Connection Strategy & Tactics - At the Coalface Podcast - Feb 4, 2020

Ever wondered who you should be connecting with on LinkedIn?In this episode Jason shares his top tips to help you identify your ideal LinkedIn connections!

Feb 04,2020 25:13

157. E68: Burning Bridges and Taking Names - At the Coalface Podcast - Jan 19, 2020

Be careful what you wish for. How you get your way matters much more than whether you get your way or not.In this episode Jason shares two real life stories that show just how important relationships are in work and life.

Jan 18,2020 19:48

158. E67: Digital Commerce Trends to Watch in 2020 - At the Coalface Podcast - Jan 6, 2020

In this episode we cover off the top eCommerce, Omni-Channel and New Retail trends worth paying attention to in 2020. We discuss the needle moving challenges and opportunities retailers will face & embrace as we enter the new decade. Buckle up - this will be fun!

Jan 06,2020 23:14

159. E66: A.I. - Holy Grail or Hell on Earth - At the Coalface Podcast - Dec 30, 2019

I’ve been fortunate to be exposed to a lot of discussion about Artificial Intelligence (AI) over the last few years. I’m also pretty close to the technology due to the industry I work in.However I’ve noticed some missing pieces to the AI discourse and I cover those and my thoughts in this episode.

Dec 30,2019 42:54

160. E65: The Dirty Little Secret of eCommerce Conferences and What To Do About It - At the Coalface Podcast - Dec 16, 2019

eCommerce Conferences are missing out on some of the top content and speakers available. Here’s why and how they can fix it - and why they should.

Dec 16,2019 12:42

161. E64: Your Values are Most Important When it's Hardest to Live Them - At the Coalface Podcast - Nov 13, 2019

Often times being a good human goes out the window when we’re under stress but it’s then than our values are most important. They should be the bedrock of who we are.

Nov 13,2019 09:14

162. E63: Creating More Personal Bandwidth - At the Coalface Podcast - Nov 5, 2019

We all understand internet bandwidth - but what about personal bandwidth?

Nov 05,2019 11:17

163. E62: What are the Threats to TikTok's Growth - At the Coalface Podcast - Oct 17, 2019

In this episode I cover off the what I consider to be the biggest threats to TikTok’s continued growth and popularity.

Oct 16,2019 11:57

164. E61: At the Coalface Podcast - It's Going to be Hard, and that's Ok - Oct 14, 2019

Our hardest challenges come before our biggest successes!

Oct 13,2019 05:54

165. E60: At the Coalface Reboot Episode - Oct 12, 2019

I discuss the new podcast format and my latest learnings. Going to get back into the podcast hard now!

Oct 11,2019 14:03

166. E59: Jason Greenwood - Online Retailer NZ Conference 2018 Panel Discussion - Marketplace Strategy

In this Podcast episode, Jason is speaking on a panel at the Online Retailer NZ Conference 2018.This was held FRIDAY 9 MARCH | GRAND MILLENIUM, AUCKLAND, New Zealand.This panel is all about Amazon and wider marketplace strategy for businesses. A lot of organisations are terrified of Amazon but with the right strategy you cannot only survive but thrive on Amazon and other marketplaces such as eBay, Catch Marketplace, TMall and TradeMe.

Mar 11,2018 09:55

167. E58: The Sexy Side of ERP Software

In this episode, we cover how to select the right ERP and how ERP plays a crucial role in both digital transformation and omnichannel commerce. ERP is heartbeat of medium/large scale enterprises and it's a make or break decision for many organisations. |Jason brings his many years of experience with commerce systems to the discussion and helps set you up to make the best choice for your business. |# TIMESTAMPS |0:45 - Jason's Back & The Morning Hustle! | 2:20 - What is ERP & why is it so importa

Aug 12,2017 18:22

168. E57: Digital Transformation Series | Selecting the Right Email Platform

In this episode in the Digital Transformation mini-series, Jason discusses the pro's and cons of various omni-channel email marketing, eDM and marketing automation platforms. He also explains how these should fit within the wider context of your commerce and omni-channel stack.# TIMESTAMPS1:00 - eDM Defined3:05 - MailChimp3:40 - Segmentation7:30 - Advanced Enterprise eDM & Marketing Automation Platforms8:35 - eDM Platform Integrations9:40 - Email ROI# LINKSMusic:https://soundcloud.com/ybmuzik/th

May 17,2017 12:12

169. E56: Digital Transformation Series | How to Select the Right POS System

This is episode 2 in the Digital Transformation Mini-Series of At the Coalface. In this episode, we talk POS (Point of Sale) systems and how to select the right one for your business. We also cover the gotchas and key considerations relating to POS within the broader context of business wide digital transformation. Enjoy! |# TIMESTAMPS |1:20 - POS - what's that? |3:40 - Key POS Selection Criteria - Integration Capability |7:30 - The POS Experience - Payment Systems etc. |8:35 - POS Systems and L

May 13,2017 16:46

170. E55: How to Kick off a Successful Digital Transformation Journey

In this episode Jason gets into the specifics of how to start down a path of digital transformation. From assessing existing systems & processes, to stakeholder interviews and technology search and select, Jason dives deep into how to set yourself up for success.| # TIMESTAMPS| 1:40 - The Goals of Digital Transformation| 3:10 - Existing Systems Assessment| 5:00 - Stakeholder Interviews| 6:50 - Automation & the Red Flag of Paper| 8:50 - Can We Optimise?| 10:00 - Constant Improvement & the Journey

May 04,2017 11:53

171. E54: Dynamic Pricing & eCommerce

# THIS EPISODE |Always wondered how the big boys like Amazon ensure their prices are always competitive? |In this episode, Jason discusses the future of eCommerce pricing models and technology: dynamic pricing. This allows eCommerce businesses to adapt in near real time to market volatility to ensure they remain competitive from a pricing perspective. This allows them to maximise profits without over, or under discounting. |# TIMESTAMPS |2:00 - Automated Pricing Optimisation |4:30 - Rule Based P

Mar 05,2017 14:43

172. E53: LinkedIn - Beyond the Online CV

Want to get more out of LinkedIn? Of coure you do! If you want to become a LinkedIn power user this episode is for you.----------------------------- # TIMESTAMPS 2:30 - Platform Basics | 3:30 - Connecting on LinkedIn | 4:35 - Missing Out | 7:05 - Brand Pages | 8:55 - Evergreen Content | 10:00 - Profile Use/Editing | 11:20 - LinkedIn Recommendations | 14:30 - 'Who's Viewed My Profile' |

Feb 23,2017 15:52

173. E52: Why & How You MUST Do Live Streaming in 2017

Live Streaming started to take off in 2016. For 2017 expect it to be where your audience spends a lot of its time consuming content. Live is raw and authentic. It doesn't require post production and for those capable of it, it sets your content apart from the highly polished content being spread across social media.In short - live content stands out better among all the social media noise. The upshot is the major platforms favour this content in terms of organic reach too. Win-win!In this episod

Feb 01,2017 22:36

174. E51: Magento Trailblazer Award Winner Peter Ratcliffe Stops By

In this episode we have Peter Ratcliffe on the show. Peter is a longstanding digital expert and Head of Digital for Retail Apparel Group in Australia. He manages omni-channel operations for RAG and offers his advice on how to organise digital teams and drive digital transformation within organisations.Peter won the Trailblazer award from Magento at Magento Live in late 2016 in recognition of his contribution to eCommerce innovation & leadership.# TIMESTAMPS1:20 - Background in IT3:00 - Digital T

Jan 26,2017 57:49

175. At the Coalface Episode 50: 250M Invested in Magento - What Does it Mean?

In this episode we discuss the recent investment of 250M dollars made in Magento by a Chinese venture capital fund. What does this mean for you if you run Magento now or are considering it? What does this mean for the eCommerce ecosystem in general and what will Magento use the funds for? These and other questions answered in episode 50 of At the Coalface.# TIMESTAMPS2:35 - Drinking the Kool-Aid3:40 - eComm Platforms and the Ecosystem5:20 - The Great Firewall of China6:30 - Self Hosted and Local

Jan 21,2017 09:26

176. At the Coalface Episode 49: Surviving the B2B to B2C Business Transition

In this episode Jason walks through the challenges and opportunities of making the jump from B2B to B2C. Many B2B business see the margins of retail as easy pickings but all is not as it seems...Whether you're a B2B business looking to go B2C or a reseller concerned about competition from your suppliers, this episode will help you understand what's coming and prepare for it.

Jan 13,2017 20:30

177. At the Coalface Episode 48: How to Quickly & Easily Create Your Own Podcast - Step by Step

In this episode Jason walks you through the process of creating your own Podcast! He covers off the latest tools and tips to get you up and running FAST. It's the recent experiences setting up the At the Coalface Podcast that Jason draws from for this episode.# TIMESTAMPS1:00 - Plans for 20171:40 - Change to At the Coalface3:15 - Facebook Live Video on Podcasts4:50 - Preparing Content6:10 - Podcast Hosting8:22 - MP3 File Conversion9:10 - Meta Tagging Your Files13:05 - Lodging the Podcast with iT

Jan 04,2017 17:48

178. At the Coalface Episode 47: Baymard Institute CEO Christian Holst Talks Web Usability & UI/UX

Dec 29,2016 42:18

179. At the Coalface Episode 46: JUSTIN DRY FROM VINOMOFO INTERVIEW - UNCUT AND OFF THE CHAIN!

Dec 28,2016 46:53

180. At the Coalface Episode 45: Why 'Heart' is at the Centre of CRM Projects

Dec 28,2016 11:22

181. At the Coalface Episode 44: How and Why You Should Enable Credit Card Pre-Auth On Your Website

Dec 28,2016 09:55

182. At the Coalface Episode 43: Creating Opportunities to Create Great Content

Dec 28,2016 10:29

183. At the Coalface Episode 42: Recap - Magento Live Sydney 2016

Dec 28,2016 19:03

184. At the Coalface Episode 41: Success Factors - How to Think Like a Comedian

Dec 28,2016 16:32

185. At the Coalface Episode 40: 3 Crucial Skills To Become A Digital Rockstar

Dec 28,2016 17:52

186. At the Coalface Episode 39: How to Use Facebook to Promote Your Sports Club

Dec 28,2016 14:00

187. At the Coalface Episode 38: The Bottom Up vs. Top Down Approach to Digital Transformation

Dec 28,2016 10:52

188. At the Coalface Episode 37: How to Use Messaging Apps to BOOST Business Efficiency

Dec 28,2016 14:48

189. At the Coalface Episode 36: The Importance of Marketplaces to Your Omni-Channel Strategy

Dec 28,2016 17:28

190. At the Coalface Episode 35: How to Build the Business Case for Your Digital Project

Dec 28,2016 19:22

191. At the Coalface Episode 34: The State of Digital in Auckland, New Zealand

Dec 28,2016 10:13

192. At the Coalface Episode 33: The Power of the Atlassian Stack - Jira, Confluence, Bitbucket

Dec 28,2016 19:45

193. At the Coalface Episode 32: The Intersection of Digital Marketing Automation and Loyalty Programs

Dec 28,2016 14:26

194. At the Coalface Episode 31: Occams Razor & The Power of Simplicity

Dec 28,2016 12:43

195. At the Coalface Episode 30: Stop Delegating and Start Doing

Dec 28,2016 15:35

196. At the Coalface Episode 29: Online Retailer Sydney 2016, Oracle Buys NetSuite & Instagram Stories

Dec 28,2016 17:42

197. At the Coalface Episode 28: Making Data Beautiful With Data Visualization & Dashboards

Dec 28,2016 13:49

198. At the Coalface Episode 27: Snapchat Memories and The Snapchat Innovation Machine

Dec 28,2016 11:24

199. At the Coalface Episode 26: How To Stop Fraudulent Transactions On Your Website

Dec 28,2016 16:23

200. At the Coalface Episode 25: What Do Moves At Demandware Bigcommerce Marketo & LinkedIn Mean for You?

Dec 28,2016 15:38

201. At the Coalface Episode 24: Why You Must Leverage the Hashtag Culture of Instagram & Twitter

Dec 28,2016 10:08

202. At the Coalface Episode 23: How to Get The Best Out of Your Web Developers

Dec 28,2016 20:44

203. At the Coalface Episode 22: 3 Tips For Confidently Consulting With Larger Enterprises

Dec 28,2016 17:46

204. At the Coalface Episode 21: Book Review of Seth Godin's Linchpin

Dec 28,2016 15:48

205. At the Coalface Episode 20: A Shout Out To HealthPost!

Dec 28,2016 08:43

206. At the Coalface Episode 19: S*&t My Website Went Down - Now What?!

Dec 28,2016 15:36

207. At the Coalface Episode 18: Ice Cream Sticks & Brand Stories

Dec 28,2016 20:07

208. At the Coalface Episode 17: What Makes Snapchat so Special?

Dec 28,2016 20:37

209. At the Coalface Episode 16: Magicians, The Power of Patience

Dec 28,2016 20:24

210. At the Coalface Episode 15: Using Google Analytics Annotations for Business Intelligence

Dec 28,2016 12:03

211. At the Coalface Episode 14: Does Website A/B Testing Matter Any More?

Dec 28,2016 11:13

212. At the Coalface Episode 13: Using Google Analytics to Improve Your Transactional Emails

Dec 28,2016 16:34

213. At the Coalface Episode 12: Creating Content for Heavily Regulated Industries

Dec 28,2016 11:15

214. At the Coalface Episode 11: Crafting the Perfect Website Navigation Structure

Dec 28,2016 21:01

215. At the Coalface Episode 10: Looking at Your Business Through Fresh Eyes

Dec 28,2016 17:46

216. At the Coalface Episode 9: Content and Commerce - the Dynamic Duo

Dec 28,2016 22:21

217. At the Coalface Episode 8: How eCommerce Site Search Affects the Bottom Line

Dec 28,2016 28:56

218. At the Coalface Episode 7: How Cloud/SaaS Changes Everything

Dec 28,2016 27:10

219. At the Coalface Episode 6: How to Leave a Job the Right Way

Dec 28,2016 17:06

220. At the Coalface Episode 5: Life on Both Sides of the Digital Fence - Agency vs. Merchant Side

Dec 28,2016 24:38

221. At the Coalface Episode 4: Opening the Kimono | What You Can Expect From This Series

Dec 28,2016 14:21

222. At the Coalface Episode 3: Merging 2 Magento Sites & Global eCommerce

Dec 28,2016 14:03

223. At the Coalface Episode 2: Tips for New eCommerce Managers & Automation vs. The Human Touch

Dec 28,2016 10:11

224. At the Coalface Episode 1: Brands That Are Born With a Social Conscience

Dec 28,2016 10:23

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All Episodes (224)

From new to old

From new to old From old to new