Brave UX with Brendan Jarvis

1. Laith Ulaby - Facilitating and Framing Ethical Insights

Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice.Highlights include:What is reflexivity and how is it useful for researchers?Should there be an independent body to oversee UX research?Has the democratisation of UX research been a positive thing?What are the dangers of using frameworks in shaping thinking?How has seeing yourself as a facilitator transformed your practice?======Who is Laith Ulaby?

May 29,2023 01:25:48

2. Tom Greever - Yes, Stakeholders are Human Too

Tom Greever speaks to the heart of articulating design decisions, becoming someone worth following, and making yourself an influential force for good design.Highlights include:Is it true that you occasionally wear costumes to meetings?What is it important for leaders to remember?Should you ever tell someone that you disagree with them?How can we get difficult stakeholders onboard?Why is important to be intentional in your relationships?======Who is Tom Greever?Tom is a Senior Director of Product

May 15,2023 01:14:12

3. Noam Segal, PhD - When Good Democratisation Goes Bad

Noam Segal shares his early experiences working for the Israeli military, whether democratisation has been positive for UX, and the importance of telling a good story.Highlights include:What makes for an impactful research story?Why is NPS the worst thing to happen to UX research?Has the democratisation of UX research been a good thing?Has UX become less innovative since becoming part of enterprise?Why is it important for people in tech to believe in magic?======Who is Noam Segal?Noam is a Resea

May 01,2023 01:36:29

4. Andy Budd - Design Leadership is Poker not Chess

Andy Budd speaks frankly about designers’ limiting beliefs, the siren song of perfection, and how to start playing business better.Highlights include:How does one wrangle sharks at the Great Barrier Reef?What is the best way to ensure design is valued?How many designers does it take to screw in a lightbulb?Why should designers start playing poker and stop playing chess?What is the most limiting belief that design leaders have?======Who is Andy Budd?Andy is an independent executive product & desi

Apr 17,2023 01:19:05

5. Pete Sena - Designing a Career in the Green Zone

Pete Sena shares his story of building a design agency from scratch, how he’s become a better person and leader along the way, and why each of us need to know our unique value. Highlights include:What led a 'scrawny, introverted, nerdy kid’ to take up martial arts?What question does every designer need a compelling answer to?How has your self-image and what you value changed over-time?Do design leaders need to sacrifice personal time to stay relevant?How can something that we’re great at be not

Apr 03,2023 01:16:27

6. Kat Vellos - We Should Actually Get Together

Kat Vellos shares with us why we need meaningful friendship, what we can do to design better ones, and how to safely navigate uncharted conversational waters.Highlights include:How did a conversation with a stranger change your life?How do you ‘crack open the door’ to a more meaningful friendship?What role does company culture play in enabling meaningful connection?Should we have clear boundaries between our work life and home life?Why are we getting lonelier when we have so many tools to connec

Mar 20,2023 01:17:34

7. Jonas Rinde - Making Technology Disappear

Jonas Rinde delves into designing tech that doesn’t feel technical, the challenge of product-market fit, and his relationship with risk and adventure.Highlights include:How do you mitigate the risks of growing a startup?What can go wrong when you build a prototype too fast?How do you know what to pay attention to?Why do you want to make the technology disappear?Who gets to decide what makes it onto the product roadmap?======Who is Jonas Rinde?Jonas is the Co-Founder and CEO of Nomono, the Norweg

Mar 06,2023 01:10:01

8. Mike Monteiro - Burning Down Design

Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation.Highlights include:Why is it important to re-examine your beliefs?Why do you have nothing further to tell people?What shocked you about your Portuguese heritage?How is unionisation a positive thing for tech workers?Why do you want some people who listen to you to get angry?======Who is Mike Monteiro?Mike is the Design Director of Mule Design, the outspoken,

Feb 20,2023 01:11:54

9. Julia DeBari - An Insider’s View of Design Recruitment

Julia DeBari shares her experience as a design recruiter, how to navigate compensation and benefits, and what to ask to work out if a role is right for you.Highlights include:Why are recruiters told not to disclose salary ranges?When and how should you bring up compensation?Why should you invite doubt into a hiring conversation?What do designers need to know about recruitment?Why ask interviewers what makes them proud of their company?======Who is Julia DeBari?Julia is the head of design operat

Feb 06,2023 01:22:18

10. Hussain Almossawi - Unleashing Your Creative Mindset

Hussain Almossawi explores the mindset and practices he's successfully employed while designing products at some of the worlds most innovative companies.Highlights include:What is the first step in unlocking the potential of product innovation?Why is innovation an often overly complicated and opaque subject?How have you become comfortable with the risk and reality of failure?What is the biggest blocker of product innovation?What is the role of diversity in innovation?======Who is Hussain Almossa

Jan 23,2023 59:37

11. Jim Kalbach - Designing with Big Ears

Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention.Highlights include:Why do we confuse ideas with innovation?What does it mean to have ‘big ears’ and how is that useful?How do you manage challenges to your recommendations?What gets in the way of effective collaboration?How can Jobs To Be Done help to find the right problems to fix?======Who is Jim Kalbach?Jim is the Chief Evangelist and VP of Cust

Jan 09,2023 01:27:39

12. Amy Santee - Money, Ethics, and Building a Meaningful UX Career (from the archive)

This is a special archived episode of Brave UX.Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.Highlights include:⭐ Are jobs in UX and other ares of HCD bullshit jobs?⭐ Why did you write and publish your own code of ethics?⭐ How do you help people to establish useful career goals?⭐ What should people considering a career change to think about?⭐ What can people do when they see so

Jan 02,2023 01:22:14

13. Marisa Sires - Creating a Customer-Centred Product Culture (from the archive)

This is a special archived episode of Brave UX.Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…⭐️ How does Marisa enable her team to make great products?⭐️ What is the greatest risk to the success of a product?⭐️ How can women in tech better navigate the landscape to succeed?======Who is Marisa Sires?Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP

Dec 26,2022 54:49

14. Eva PenzeyMoog - Design for Safety: Considering the Unhappy Path (from the archive)

This is a special archived episode of Brave UX.Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.Highlights include:⭐ What is domestic violence and how does it show up?⭐ How is technology being weaponised by domestic abusers?⭐ Why can’t our users be solely responsible for their own safety?⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams

Dec 18,2022 01:05:15

15. Jane Davis - Equipping Product Teams to Run Effective UX Research (from the archive)

This is a special archived episode of Brave UX. Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: ⭐️ What can grizzly bears teach you about effective leadership?⭐️ How do UX researchers get product managers to listen to them?⭐️ What is the identity crisis facing UX Research?⭐️ How do we ensure that product teams are doing valid research?⭐️ What should junior UX rese

Dec 12,2022 01:15:24

16. Don Norman, PhD - Design for a Better World

Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind.Highlights include:Why are our users not who we think they are?What needs to change and what can stay the same?Why did it take you so long to change your focus?Should change be incremental or wholesale?How does design dogma distract us?======Who is Don Norman?Don is the Co-Founder and a member of the Executive Committee of Future o

Dec 05,2022 01:30:33

17. Kate Rutter - Cultivating a Culture & Career of Creativity

Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority.Highlights include:⭐ How have you pushed back against overly rigid hierarchies?⭐ Why did you take a part-time retail job at a retail store?⭐ How does the quality of the question influence the quality of the idea?⭐ Why isn’t UX overly kind to late career-stage practitioners?⭐ How are great creative exchanges like great sex?======Who is Kat

Nov 28,2022 01:25:54

18. Mauro Porcini - The Human Side of Innovation

Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside.Highlights include:⭐ Why do you run towards the fire?⭐ How has the focus changed since becoming a father?⭐ What gives you the right to talk about love with business people?⭐ Why have you disassociated your personal worth from your work?⭐ What does it take to scale human-centred innovation across the globe?======Who is Mauro Porcini?Mau

Nov 21,2022 01:34:32

19. Reginé Gilbert - Inclusive Design Isn’t Someone Else’s Job

Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job.Highlights include:⭐ How are inclusive design and accessibility different, yet related?⭐ Why is disability not seen in the same light as other DE&I initiatives?⭐ What should people do to make the digital world more accessible?⭐ If big tech can’t do basic accessibility, what hope do we have?⭐ Why is it important to include peopl

Nov 14,2022 01:10:23

20. Ryan Rumsey - Taking Your Design Career to the Next Level (from the archive)

This is a special archived episode of Brave UX.If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:⭐️ What is the crucial question do all designers need an answer for?⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently?⭐️ Why do designers feel uncomfortable abo

Nov 07,2022 01:08:33

21. Laura Klein - Maximising the Value of Lean UX (from the archive)

This is a special archived episode of Brave UX.Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…⭐️ Why do organisations resist UX research?⭐️ What needs to be in place to maximise the value of UX?⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? ⭐️ Do teams have to be happy to be effective in making great products?⭐️ What do user researchers need to understand about product managers?Who is L

Oct 31,2022 01:04:57

22. Matt Watkinson - Whisky, Writing and the Willingness To Be Wrong

Matt Watkinson shares how he’s expanded his luck surface area, why it’s important to slow down and pay attention, and how to fight organisational ambiguity.Highlights include:⭐ What did the FBI want to learn about experience design?⭐ Why is ambiguity the biggest barrier to effective decision making?⭐ What made you conscious of your own ignorance?⭐ What gets in the way of people being willing to be wrong?⭐ Why is it important to be a host and not a guest?======Who is Matt Watkinson?Matt is the CE

Oct 24,2022 01:11:47

23. Jesse James Garrett - Flying the Jolly Roger While Sailing With the Navy

Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.Highlights include:⭐ How are UX designers like classical composers?⭐ What is the role of personal preference in design?⭐ Should design leaders leave strategy to product leaders?⭐ Is design leadership about actively resisting the status quo?⭐ What have you learned as a result of the “no’s” in your career?======Who is Jesse James Garrett?Jesse is the

Oct 17,2022 01:02:41

24. Erika Hall - Moving Past Design’s Pleasant Platitudes

Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves.Highlights include:⭐ Do you ever wonder what it would be like to go in-house?⭐ What’s the truth about designers becoming more influential in business?⭐ Have designers made the world a worst place over the past 30 years?⭐ What organisational conditions support a culture of ‘just enough research’?⭐ Who benefits from design not having

Oct 10,2022 01:10:29

25. Samuel Proulx - Designing for Dignity Through Accessibility

Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better.Highlights include:⭐ How do you feel about the prospect of autonomous vehicles?⭐ Why did the gaming industry say accessibility couldn’t be achieved?⭐ How has your father also being being blind shaped your relationship?⭐ Why does the term ableism sometimes make you uncomfortable?⭐ How does the Medical Model of Disability influ

Oct 03,2022 01:06:15

26. Matt Young - Using Customer Feedback to Make Better Decisions

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely. Highlights include:⭐ How do you know when it’s time to kill a feature?⭐ Why and when do you speak directly with people?⭐ How have you integrated your engineering and product orgs?⭐ When should you deploy emotion and when should you temper it with logic?⭐ How should customer feedback be used to influence executive leadership?======W

Sep 26,2022 01:15:26

27. Christina Wodtke - Radical Thoughts On Living and Learning

Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.Highlights include:⭐ What did you learn about collaboration from swing dancing?⭐ Why do we need to give other people the benefit of the doubt?⭐ What was it like being an executive in big tech?⭐ Where can people start to develop more confidence?⭐ What is important to remember when giving feedback?======Who is Christina Wodtke?Chri

Sep 19,2022 01:10:35

28. Kareem Mayan - The Nomad’s Guide to Prioritising Product Feedback

Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.Highlights include:⭐ What was it like being a digital nomad for two years?⭐ How do you work out what customers need from onboarding?⭐ How do you align stakeholders on what to build?⭐ How do you know whether to build what customers are asking for?⭐ What do you want people consider about their personal priorities?======Who is Kareem May

Sep 12,2022 01:14:28

29. Kevin Bethune - Reimagining Design: An Incredible Journey

Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.Highlights include:⭐ Are designers too in love with the future state?⭐ Where did you put your fear while working inside a nuclear reactor?⭐ How was your Dad a servant leader and why did that inspire you?⭐ What does it mean that there have only been 300 black ArtCenter graduates?⭐ How do you explain a sys

Sep 05,2022 01:15:57

30. Noelle Silver - Others Don’t Get to Choose Your Path to Success

Noelle Silver provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology.Highlights include:⭐ What is wing clipping and why is it dangerous?⭐ Do you really have over 130 voice enabled devices in your home?⭐ Why did your Dad teach you that other people don’t get to choose your path to success?⭐ How has your son’s disability inspired you to raise awareness of the potential of AI?⭐ What can people who are st

Aug 29,2022 01:18:32

31. Milton Jackson - Why Crabs Can’t Climb Out of Buckets

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.Highlights include:⭐ Poetry reading: Love Lost in Likes⭐ What led you to a career in technology and design?⭐ Has the lack of black designers been painfully obvious to you?⭐ Where did your confidence to teach public speaking come from?⭐ Why isn’t the written word more central to the experiences we design?======Who is Milton Jack

Aug 22,2022 59:19

32. Peter Merholz - Demystifying Design Leadership

Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.Highlights include:⭐ What is the fundamental job of the designer leader?⭐ Why do design leaders find it difficult to figure out what their job is?⭐ What advice did Obi Wan give Luke that design leaders need to hear?⭐ Why are you a design pragmatist and not an idealist?⭐ What do design leaders need to know about politics and relati

Aug 15,2022 01:10:38

33. Audrey Cheng - Resolving the Tension Between Product and UX

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.Highlights include:⭐ Why did you have to leave redefine career success?⭐ Should product leaders be leading design orgs?⭐ How do you involve stakeholders in UX design, in a meaningful way?⭐ Should designers seeking influence consider a move into product?⭐ How do you handle demands for features from stakeholders?======Who is Audrey Cheng?Audrey is the Chief T

Aug 08,2022 01:14:36

34. Dan Hill - Technology Is the Answer, but What Was the Question?

Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.Highlights include:⭐ Who should be responsible for the negative externalities of technology?⭐ When and why did the financialisation of our public spaces begin?⭐ Technology is the answer, but what was the question?⭐ Do people have cause to be grumpy about cycle lanes?⭐ Why do we make cities?======Who is Dan Hill?Da

Aug 01,2022 01:07:18

35. Jodine Stodart - Keeping Stakeholders Engaged with Design

Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.Highlights include:⭐ How important are stakeholder interviews for UX success?⭐ Can UX be successful if customer centricity isn’t a strategic focus?⭐ How do you help stakeholders to make sense of design artefacts?⭐ Why do leaders need to be more conscious of their impact on others?⭐ How do you help someone to see another person’s perspective

Jul 25,2022 01:14:59

36. Special Episode: Brendan Jarvis & Lou Rosenfeld - Framing Tomorrow by Questioning Today

Brendan Jarvis & Lou Rosenfeld bring you a special episode that features Brendan’s keynote from Design at Scale 2022 - Framing Tomorrow by Questioning Today.Highlights include:⭐ What’s been going on for Lou, lately?⭐ What were the best parts of Design at Scale 2022?⭐ How is the field been coping with global uncertainty?⭐ Where can people find out more about the DesignOps Summit?⭐ Brendan’s opening keynote from Design at Scale 2022======Who is Lou Rosenfeld?Lou is the Publisher and Founder of Ros

Jul 18,2022 52:27

37. Matthew Holloway - Design Maturity Starts with Designers’ Maturity

Matthew Holloway shares what it was like to lead SAP’s design thinking transformation, why designers need to get their house in order first, and the importance of purposeful rest.Highlights include:⭐ What was it like working with Don Norman at Apple?⭐ Does design maturity start with designers’ maturity?⭐ Why can’t you impose design culture over night?⭐ How can design leaders get a seat at the top table?⭐ Do critics of Design Thinking have a legitimate axe to grind?======Who is Matthew Holloway?M

Jul 11,2022 01:25:29

38. Bill Albert, PhD - Quantifying the User Experience

Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets.Highlights include:⭐ Are UX leaders who aren’t quantifying UX derelict in their duties?⭐ Why is UX sometimes the ambulance at the bottom of the cliff?⭐ How can UX leaders secure enough budget to enable UX research?⭐ Should UX research be concerned with measuring preferences?⭐ Who was Dr. Tom S. Tullis and what impact did he have on your

Jul 04,2022 01:07:41

39. Daniel Rosenberg - Boardroom Battles & Semantic Interaction Design

Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it.Highlights include:⭐ Which Jedi would Don Norman say is most like you?⭐ How did your first presentation to Larry Ellison at Oracle go?⭐ Why is design education being overly intuitive a problem?⭐ What is Semantic IxD and why is it important?⭐ How do you remove enemies while maintaining moral authority?======Who is Daniel

Jun 27,2022 01:03:50

40. Jason Buhle, PhD - Travelling from Academia to Industry and Thriving

Jason Buhle discusses what’s important when moving from academia to industry, UX research as a career path, and why usability research matters.Highlights include:⭐ Why is Neil Gaiman’s Sandman your LinkedIn banner image?⭐ What did you learn when you moved from academic research to UX research?⭐ Have you hired someone for a UXR role from a UX bootcamp background?⭐ Why is there less rigorous usability research being conducted as UX research grows?⭐ Do academic-origin UX researchers see usability r

Jun 20,2022 01:14:20

41. Becky Priebe - Designing at the Edges of Technology

Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering.Highlights include:⭐ What drew you to practice design at the edges of technology?⭐ Are we getting better or worse at shaping technology for humans?⭐ What does giving equal value to design and engineering look like?⭐ Why is it important to take a systems perspective when designing?⭐ What does it mean to ‘make space’ and how have you applied th

Jun 13,2022 01:12:19

42. Aditi Sharma - Building Inclusive Enterprise Design Teams

Aditi Sharma openly discusses being woman of colour in banking, how she’s building a diverse and inclusive design culture, and why she’s used design to dismantle injustices.Highlights include:⭐ Do you carry the weight of patriarchally imposed stigma on your shoulders?⭐ Was it personally risky to help bring female condoms to women in India?⭐ Is it fair to characterise the banking industry as a boys’ club?⭐ Why isn’t design seen as the most important or credible voice in the room?⭐ What do aspirin

Jun 06,2022 01:08:39

43. Christian Crumlish - UX, Product Management and Dangerous Dogma

Christian Crumlish blows up some myths that product and UX people believe about each other and shares his insight into how designers can find themselves ‘at the table’ more often. Highlights include:⭐ Do you consider yourself to be UX person or a product person?⭐ Are UXers simply clueless when it comes to product management?⭐ Are product managers just beancounters in disguise? ⭐ Where does the tension between product management and UX come from?⭐ How can UXers be responsible for ethics if they’r

May 30,2022 01:11:54

44. Susan Weinschenk, PhD - Harnessing Perfectionism and Changing Your Story

Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer.Highlights include:⭐ How critical is skepticism for making effective design decisions?⭐ Why hasn’t ethics always been part of the big tech design conversation?⭐ How do you help people to become comfortable with finding truth?⭐ Do designers understand what’s ethical and what’s not?⭐ What story are we telling ourselve

May 23,2022 01:12:48

45. Michaela Mora - Building a Bridge Between Market and UX Research

Michaela Mora discusses the challenges of categorising race, why homogenous leadership is bad for businesses, and what UX researchers could learn from market research.Highlights include:⭐ Why do we care about and continue to categorise race?⭐ How does knowing things like race and gender lead to better products?⭐ What is the most important decision a researcher can make? ⭐ How does the homogenous nature of boards & C-Suites affect design?⭐ Why do UXers resist getting closer to ‘the business’?====

May 16,2022 01:28:30

46. Katie Swindler - The High Stakes of Life and Death Design

Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be.Highlights include:⭐ How has your experience in theatre management served you in design?⭐ What does good design feedback look like?⭐ What is the story of the design of the NASA space suits?⭐ Why is it important for our products to be designed for humans under stress?⭐ What are the four main ways we can design for the human stress response

May 09,2022 01:19:36

47. Sarah Doody - Getting Serious About Your UX Career

Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur.Highlights include:⭐ Is the lack of standards in UX education a good thing?⭐ How do you help people to have brave career conversations?⭐ Does having a strong vision blind you from our customers’ needs?⭐ How do we help people to slow down and focus on problems first?⭐ What framework have you used to understand your users bette

May 02,2022 01:15:57

48. David Dylan Thomas - Rising Above Our Biases in Design

David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms.Highlights include:⭐ What is the Illusion of Transparency?⭐ How do we rise above our biases in design?⭐ What is an assumption audit and how does it work?⭐ How do we change bad behaviour without cancelling people?⭐ What separates bias from the isms - racism, sexism, ageism etc?======Who is David Dylan Thomas?David i

Apr 25,2022 01:25:53

49. Janelle Estes - How to Walk the Customer-Centered Talk

Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research.Highlights include:⭐ What do UX researchers need to let go of?⭐ How can researchers navigate pushback against qualitative research?⭐ What are the best companies doing to run UX research at scale?⭐ How important is it for senior management to come face-to-face with customers?⭐ What are the dangers of unmoderated research?=====

Apr 18,2022 01:15:16

50. Benny Zuffolini - Working in Design: A Neurodiverse Perspective

Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint. Highlights include:⭐ Should people treat you differently when they find out that you’re autistic?⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier?⭐ How important is it for people to tell each other the stories they’re telling themselves?⭐ Are you concerned that being open about neurodiversity may le

Apr 11,2022 01:07:58

51. Amy Jiménez Márquez - Navigating Pivotal Points of Design Leadership

Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times. Highlights include:⭐ How did you navigate the move into design management? ⭐ Can leaders afford to be outwardly less than their best during hard times?⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)?⭐ What prevents Alexa from defending herself when she’s being abused?⭐ What were the principles you u

Apr 04,2022 01:19:13

52. Amy Bucher, PhD and Geoff Alday - Integrating Behavioural Design & Product Design

Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour.Highlights include:⭐ How is designing for behaviour change different to other forms of design?⭐ What are the ethics governing your AI-infused product design decisions?⭐ How have you integrated product design with behavioural design?⭐ Has Government use of coer

Mar 28,2022 01:10:47

53. Lada Gorlenko - Engaging Stakeholders in UX Research (from the archive)

Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.Highlights include:⭐️ How do you help your team to let go of perfectionism?⭐️ Is enterprise UX boring compared to consumer UX?⭐️ What did you learn studying murderers and drug offenders?⭐️ How do you involve executives effectively in research? ⭐️ What are we not talking enough about in UX Research?======Who is Lada Gorlenko?Lada is a Senior Dir

Mar 07,2022 01:06:29

54. Debbie Levitt - Strengthening and Protecting the Practice of UX

Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.Highlights include:⭐ Is the practice of UX at odds with the process of Agile?⭐ How do you grow appreciation for UX without evangelising?⭐ What important things are students not getting from most UX bootcamps?⭐ How should UX professionals work with other specialists without ceding status?⭐ What do “unreasonable and

Mar 21,2022 01:22:45

55. Natalie Hanson, PhD - Design Leadership: Practice, Patience and Pride ️‍

Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health.Highlights include:⭐ Why is it important for design leaders to be patient and persistent?⭐ How do you tell someone they’re not ready for what they’ve asked for?⭐ Should other people in our organisations care about users?⭐ How did Christian Madsbjerg, founder of ReD Associates, help you? ⭐ When and how do you make the cas

Mar 14,2022 01:18:53

56. Sam Ladner, PhD - Better Insights Through Mixed Methods Research

Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech. Highlights include:⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing?⭐ What two philosophical positions are at odds in mixed-methods research?⭐ How can researchers become more comfortable engaging with stakeholders?⭐ What is interpretive flexibility and how does it apply to technology?⭐ Why are you

Feb 28,2022 01:07:10

57. Laura Kalbag - Accessible, Inclusive, and Ethical Design

Laura Kalbag calls on businesses using people’s data for profit to examine the ethics of that model, and talks practical inclusive design and digital accessibility.Highlights include:⭐ How are accessibility and inclusive design different?⭐ What does the inaccessible state of the web say about technologists?⭐ What’s wrong with companies profiting from our behavioural data?⭐ Why have you gone to great lengths to live up to your values?⭐ What can we do to help our organisations to make more ethical

Feb 21,2022 01:14:09

58. Surya Vanka - Wielding the Transformative Power of Design

Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity.Highlights include:⭐ Why is your mission, “to unleash the design thinker in every person”?⭐ How is the democratisation of design helping and hurting the field?⭐ What can seasoned designers learn from design’s growth?⭐ What is keeping people’s creativity leashed?⭐ Why is inclusive design important?======Who is Surya Vanka?Sury

Feb 14,2022 01:21:52

59. Trip O’Dell - The Benefits of Neurodiversity in Design

Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures.Highlights include:⭐ Why do you feel connected to Captain Kirk?⭐ What do we lose when we pressure our children to conform?⭐ How important is language in normalising neurodiversity?⭐ What role did accessibility play in Amazon Flex’s Driver Experience?⭐ How does design storyboarding help to achieve alignment?======Who is Trip O’

Feb 07,2022 01:24:01

60. William Ntim - Designing a Design Career You Can Be Proud Of

William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back.Highlights include:⭐ What can we learn from Ernest Hemingway’s approach to life?⭐ Why do people find soft skills so hard to master?⭐ How did losing your job change your professional mindset?⭐ Is it important for designers to love what they do?⭐ How do you manage constraints to create work you’re proud of?======Who is William Ntim?William is a S

Jan 31,2022 01:16:21

61. 2021 End of Year Special - Things to Reflect on for the Year Ahead

In this final episode of 2021, instead of an in-depth interview, you’re going to hear a series of short and important messages from a range of previous Brave UX guests.There's plenty of healthy mind food in this episode, especially as you reflect on the year that's been and contemplate the year ahead.Stay safe and be well.And...Keep being brave!======Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).Follow us

Dec 27,2021 31:11

62. Darren Hood - Are Doubt and Design Thinking Killing Design?

Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome.Highlights include:⭐ How are UX bootcamps and courses impacting the field?⭐ Why is it important to know the history of UX?⭐ What’s driving people to declare imposter syndrome?⭐ Is the popularisation of UX enabling better design practice?⭐ What does the field of UX need to become more effective?======Who is Darren HoodDarren is a Principal

Jan 24,2022 01:18:10

63. Jaime Levy - Where Did All the Design Heroes Go?

Jaime Levy shares the importance (and danger ⚡) of putting yourself into your work, how UX going mainstream has changed the field, and wonders, “where are all of our design heroes?”.Highlights include:⭐ How is the mainstreaming of UX changing the field?⭐ Why is it important to put yourself into your work?⭐ How far do we have to go to create a meaningful career?⭐ Why did you stop teaching UX design at university?⭐ How do you reconcile being burned out with being an overachiever?======Who is Jaime

Jan 17,2022 01:02:23

64. Kate Leto - Improving the EQ of Your Product Org

Kate Leto calls on us to improve the EQ of our product orgs, so that we can improve their performance, our team's happiness, and our own self-awareness.Highlights include:⭐ Why do we focus overly on technical product management skills?⭐ How do you make the business case for investing in Product EQ?⭐ What mistakes do we often make when interviewing product people?⭐ How can people come to terms with imposter syndrome?⭐ How can product leaders avoid their own EQ blindspots?======Who is Kate Leto?Ka

Jan 10,2022 01:10:00

65. Gregg Bernstein - Building a UX Research Practice the Business Values

Gregg Bernstein shares what it takes to build an impactful UX research practice, how to avoid compromising your findings, and why *NSYNC is better than the Backstreet Boys.Highlights include:⭐ What role does humility play in being an effective UX researcher?⭐ Is it dangerous for UX Researchers to be seen as service providers?⭐ What common business blindspots do UX Researchers have?⭐ How do you help your team to manage the stress of their roles?⭐ What difference did the UX of your wife’s cancer c

Dec 20,2021 01:10:11

66. Tracy McGoldrick - Running Research Ops at a Grand Scale

Tracy McGoldrick talks about the challenges of building a Research Ops practice that supports over 100 UX researchers, and how IBM’s increasing the impact of design.Highlights include:⭐ How do you know if Research Ops is doing a good job?⭐ What is the biggest misconception people have about Research Ops?⭐ How has GDPR and CCPA impacted the Research Ops practice?⭐ Why is IBM investing hundreds of millions of dollars into design?⭐ How did you make your massive research repository easy to use?=====

Dec 13,2021 01:06:27

67. Mikkel Michelsen - Designing for Mission Critical Systems

Mikkel Michelsen takes us into the world of UX design for mission critical systems (including the F-35), where users’ lives are quite literally in the hands of the designer.Highlights include:⭐ Did you get to fly in an F-35?⭐ How did it feel to design systems that had direct impact on human life?⭐ How did you involve users in the design of mission critical systems?⭐ How do design for the unpredictability of people in high-stress situations?⭐ How do you manage being both a PM and a Lead UX design

Dec 06,2021 01:05:07

68. Eva PenzeyMoog - Design for Safety: Considering the Unhappy Path

Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.Highlights include:⭐ What is domestic violence and how does it show up?⭐ How is technology being weaponised by domestic abusers?⭐ Why can’t our users be solely responsible for their own safety?⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?======Who is Eva P

Nov 29,2021 01:05:15

69. Amy Santee - Money, Ethics, and Building a Meaningful UX Career

Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.Highlights include:⭐ Are jobs in UX and other ares of HCD bullshit jobs?⭐ Why did you write and publish your own code of ethics?⭐ How do you help people to establish useful career goals?⭐ What should people considering a career change to think about?⭐ What can people do when they see something that’s not right at work?======Who is A

Nov 22,2021 01:22:14

70. Dan Balcauski - Understanding What Customers Value and Why

Dan Balcauski makes product positioning and pricing easy to understand, and shares techniques for uncovering what customers value and are willing to pay for. Highlights include:⭐ What is product positioning and why does it matter?⭐ How do you know if your product has great positioning?⭐ Why is it so difficult for companies to build what customers value?⭐ How do you determine what a customer’s willingness to pay is?⭐ What can researchers and designers do to increase their impact? ======Who is Dan

Nov 15,2021 01:11:31

71. Ruth Brown - Seeing Our Blindspots, Bad Habits and Bullshit

Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.Highlights include:- Do we still need insiders to call out uninclusive behaviour? - How does our need to be perfect reinforce unhelpful binary perspectives?- How do designers suffer from group polarisation?- Why do companies find it difficult to be truly human-centred?- Is it the job of designers to make the world a better place?======Who is Ruth Brown?Ruth is

Nov 08,2021 01:05:17

72. Indi Young - Listening Deeply to Understand the Problem Space

Indi Young challenges us to unlock the potential of the problem space, to be business-wise when engaging with stakeholders, and to listen deeply to learn peoples’ purposes.Highlights include:- Why are we so obsessed with solutions in software?- What do we need to ask ourselves before running research?- Can we expect business stakeholders to trust qualitative data?- What does it mean to listen deeply and why is it important?- Is Big Tech morally bankrupt?======Who is Indi Young?Indi is an indepen

Nov 01,2021 01:04:25

73. Lisa Maria Marquis - The Harm Hiding in Our Information Architectures

Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.Highlights include:⭐ What are some harmful IA decisions that we're making?⭐ Why is Information Architecture undervalued and under-practiced?⭐ How do we actively build a safe and trusting relationship with users?⭐ Why do gender categories cause some people to lose their minds?⭐ Is it possible for us to completely avoid our work causing harm?======Who is Lis

Oct 25,2021 01:13:44

74. Jane Austin - From Designer to Executive Design Leader

Jane Austin speaks openly about the twists and turns of her journey from designer to executive-level design leader, and reminds us that it’s okay to be both vulnerable and assertive. Highlights include:- How do you help people to be more comfortable with being wrong?- Why is it important to find your voice as a design leader?- How does “strong opinions loosely held” work in practice?- Why is it so important to do qualitative UX research?- How are you helping other women to succeed in the busines

Oct 18,2021 01:07:45

75. Dan Brown - Essential Mindsets for Being an Effective Designer

Dan Brown dives into the world of creative and collaborative mindsets, the importance of self-reflection in UX, and why we shouldn’t be too rigid in our design process.Highlights include:- Which battles need to be fought in design and which don’t?- Why do we need to develop better Information Architecture skills?- Do we rely too much on established design processes?- What does it mean to be assertive in a positive way?- Can you admit that you don’t know and still be seen as an expert?======Who i

Oct 11,2021 01:13:48

76. Jon Deragon - Leading UX Design in Vibrant South East Asia

Jon Deragon shares with us his UX design leadership journey in South East Asia, how to engage more effectively with stakeholders, and why we mustn’t let life pass us by.Highlights include:- How are UX designers like music composers and ER doctors?- What is it like being a Westerner living and working in Vietnam?- How do you get past “no” from other stakeholders?- What characterises a product that is alive versus one that is dead?- How do you get past your ego when things aren’t going well? =====

Oct 04,2021 01:04:02

77. Koji Pereira - Living and Designing Outside the Comfort Zone

Koji Pereira tells his inspiring story of becoming a senior design leader for some of the world’s hottest tech companies, against all the odds. Highlights include:- What’s enabled you to swim and not sink in tough situations?- Why was Google’s Orkut social network sunset?- How can we make our products work for people who have low literacy?- What hard lessons did you learn leading a startup?- How did your team discover the idea for Files by Google?======Who is Koji Pereira?Koji is the host of th

Sep 27,2021 01:10:27

78. Rich McCoy - Overcoming Fear and Leaning Into Creativity

Rich McCoy unpacks some formative experiences from the Kalahari Desert, how we can conquer our creative fears, and why designing lean creates value faster. Highlights include:- How has growing up in the Kalahari Desert shaped you?- What does it mean to “get primal” with design?- How do we get over our fear of showing our work?- What are some clues that product teams are out of alignment?- How has Dyslexia influenced your creative practice? ======Who is Rich McCoy?Rich is the Design Lead on Flyin

Sep 20,2021 58:27

79. Sachi Taulelei - How Design’s Lack of Diversity Fuels Systemic Racism

Sachi Taulelei shares what it’s like to interview people at the end of their lives, why research methods need to adapt to cultural context, and the heavy cost of poor diversity in tech.Highlights include:- What is it like interviewing people at the end of their lives?- How is researching with Pasifika peoples different?- How have Pasifika been impacted by rapid digitisation?- Why is diversity important on product teams?- How are our biases in tech shaping a worse world?======Who is Sachi Taulele

Sep 13,2021 58:12

80. Bob Baxley - Design is Much More than a Job

Bob Baxley reflects on his time as a design leader at Apple, why no one can name a famous product designer, and the importance of having conviction in your ideas.Highlights include:- What was it like presenting design work to Steve Jobs?- Is a job in design more than a means to an end?- Why was Dr. Seuss trying to kill Dick & Jane?- What role does humility play in supporting ideas?- How can you present design effectively to senior executives?======Who is Bob Baxley?Bob is a design executive who

Sep 06,2021 01:03:59

81. Uday Gajendar - Increasing Your Influence and Impact as a Designer

Uday Gajendar dives deep into what it takes for enterprise design leaders to thrive, and calls on all designers to amplify human virtues through their work.Highlights include:⭐ How is designing a political act?⭐ What is meta design and why does it matter?⭐ How can agile and design coexist to the benefit of all?⭐ Why do people want to kill your ideas and how to protect them?⭐ What are the three levels of design craft you need to master?======Who is Uday Gajendar?Uday is a UX Architect at Automati

Aug 30,2021 01:00:31

82. Lada Gorlenko - Engaging Stakeholders in UX Research

Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.Highlights include:- How do you help your team to let go of perfectionism?- Is enterprise UX boring compared to consumer UX?- What did you learn studying murderers and drug offenders?- How do you involve executives effectively in research? - What are we not talking enough about in UX Research?======Who is Lada Gorlenko?Lada is a Senior Director

Aug 23,2021 01:06:29

83. Steve Fisher - Content, Complacency & Courage

Steve Fisher opens up about the importance of diversity in technology, the challenges of design leadership, and the role conflict plays in making change.Highlights include:- How do you ensure diversity at the Design & Content Conference?- Is conflict still the key in achieving positive momentum?- How can new design leaders make a more effective start?- What do you look for when hiring junior designers?- How do you help others to understand the value of design?======Who is Steve Fisher?Steve is t

Aug 16,2021 01:22:52

84. Dave Malouf - Defending Design in Agile Environments

Dave Malouf gets real about the role of DesignOps, how to protect design from errant efficiency seekers, and the challenge of designing in agile environments.Highlights include:- What is the value of design?- Why are we confused about what design is?- What can design leaders do to better articulate the value of design?- How can designers play to their strengths and stay relevant?- Is DesignOps about making design more efficient?======Who is Dave Malouf?Dave is a veteran of digital design and a g

Aug 09,2021 01:14:11

85. Laura Faulkner, PhD - UX Is Hard and That’s a Good Thing

Laura Faulkner gives a passionate and practical overview of how to frame decision risk, develop better stakeholder relationships, and do research that matters.Highlights include:- Why is UX hard?- How can you frame risk to make better decisions?- What is an intake conversation and why do they matter?- How can we improve our chances that stakeholders will take action?- What is vital to get right in UX and what don’t we need to worry about?======Who is Laura Faulkner?Laura is the Head of Research

Aug 02,2021 01:17:45

86. Peter Morville - Are We Misusing our UX Design Skills?

Peter Morville thoughtfully unpacks the lessons he’s learned in his 25 years in the field, and calls for the community to unite and make the world a better place.Highlights include:- Is UX compatible with capitalism?- Are we misusing our gifts as UX and product people?- Peter’s advice for those of us trying to be perfect practitioners- How do we most effectively get stakeholders onboard with our work?- Can we fix the systems that have been used to classify and divide us?======Who is Peter Morvil

Jul 26,2021 01:03:49

87. Sheri Byrne-Haber - Giving a Damn About Accessibility

Sheri Byrne-Haber brings the fire on ableism and makes a clear and compelling case for why we all need to give a damn about accessibility.Highlights include:- What is accessibility and why does it matter?- How do you ensure that your design system is accessible?- Why do corporate diversity initiatives very rarely include people with disabilities?- What is Sheri’s message to people who ask to see a business case for accessibility?- What do you need to know about doing user research with people wi

Jul 19,2021 01:14:57

88. Chui Chui Tan - The Fundamentals of Cross-Cultural UX Research

Chui Chui Tan guides us through some of the fundamentals of cross-cultural UX research and shares some challenging stories from the field.Highlights include: - Where do you start when trying to understand another culture for your product?- How do you look after yourself when experiencing intense situations in the field?- What are the ethical considerations when studying people from less wealthy cultures?- What role does politics play when serving the people of another culture?- How do we navigat

Jul 12,2021 01:03:28

89. Jane Davis - Equipping Product Teams to Run Effective UX Research

Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: - What can grizzly bears teach you about effective leadership?- How do UX researchers get product managers to listen to them?- What is the identity crisis facing UX Research?- How do we ensure that product teams are doing valid research?- What should junior UX researchers focus their efforts on? ====== Who is Jane Da

Jul 05,2021 01:15:24

90. Varun Murugesan - Becoming a Fruitful UX Researcher

Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes:How has Karate shaped Varun’s UX research practice?What three methods are essential for UX researchers to master?How do you know when you’ve done enough research?======Who is Varun Murugesan?By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder an

Jun 28,2021 01:07:15

91. Toby Delamore - Unlocking the Potential of Product People

Toby Delamore speaks about the importance of coaching, mentoring and peer learning for product professionals, and shares ideas on enhancing collaboration. This episode includes:What is COLAB and what problem is it seeking to solve?Why is it important for team members to be aligned on outcomes?How can you get a difficult stakeholder onboard with your ideas?======Who is Toby Delamore?Toby is the Co-Founder of COLAB, a global community of hand-picked product professionals, who are committed to life

Jun 22,2021 01:00:45

92. Carlos Gonzalez de Villaumbrosia - Growing the Next Generation of Product Managers

Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes: What traits or mindsets to successful product managers share?How can product managers most effectively demonstrate their value?Why is the Product School community so important to Carlos? ====== Who is Carlos Gonzalez de Villaumbrosia? Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product

Jun 14,2021 51:59

93. Jared Spool - Making the Case for Increasing UX Maturity

Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes: What is the UX tipping point and how do we get our organisations there?How do you make the business case for investing in UX and UX research?What is immersive exposure and why is it critical for building design capability? ====== Who is Jared Spool? Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at Ce

Jun 07,2021 01:22:13

94. Teresa Torres - Enabling Continuous Product Discovery

Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes: What is continuous discovery and why is it important?How do you design great customer interview questions?Why do teams find it difficult to truly solve customer problems? ====== Who is Teresa Torres? Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk. She has worked with hun

May 31,2021 01:06:46

95. Whitney Quesenbery - Strengthening Democracy Through Design

Whitney Quesenbery makes the case for strengthening democracy through design, and shares how she’s making this happen. This episodes includes: What is Civic Design and why is it important?How is democracy a design problem?What impact can good design have on elections? ====== Who is Whitney Quesenbery? Whitney is the co-founder and Director of the Center for Civic Design - a non-profit UX consultancy, working to "ensure voter intent through design". She serves on numerous advisory boards, includi

May 24,2021 01:23:48

96. Andrew Tokeley - Creating the Conditions for Great Product Leadership

Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including: How do you build great relationships with others, without doing everything they ask for?Although strategy is hard to define, what does a good one look like in practice?Why is Product Management the art of managing disappointment? ====== Who is Tokes? Tokes is one of New Zealand’s most respected independent product leadership coaches, adviso

May 17,2021 01:13:27

97. Robbie Allan - Influencing Without Authority in Product Management

Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including: Why did Robbie create virtual unicorns at Zynga and what impact did they have?How does a product manager achieve great outcomes without direct control? Why should you care about jobs users are doing that are not central to your product? ====== Who is Robbie Allan? Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading busin

May 10,2021 01:28:59

98. Louis Rosenfeld - Breaking Out of Silos and Moment Prisons

Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including: ⭐️ Why has Lou made it his life’s mission to bring people together? ⭐️ What advice does Lou have for prospective authors, before they start writing?⭐️ What is a moment prison and how do you get out of one? ====== Who is Louis Rosenfeld? Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for surfacing and

May 03,2021 01:05:11

99. Benjamin Humphrey - Leaving Atlassian to Start Dovetail

Benjamin Humphrey shares the highs, lows and in-betweens of leaving Atlassian to start Dovetail. A frank account of product entrepreneurship. Why did Dovetail choose to shift bootstrapping to VC funding?What is Benjamin not willing to compromise on as Dovetail grows?How does Benjamin manage self-doubt and other people‘s expectations? ====== Who is Benjamin Humphrey? Benjamin is the co-founder and CEO of Dovetail, the elegant, fast-growing and cloud-based research repository, collaboration and an

Apr 27,2021 01:14:57

100. Kate Towsey - Scaling Research Ops: Lessons Learned

Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian. Why did Kate leave contracting in London for a gig at Atlassian's Sydney office?How did an early mistake help Kate to find the key to scaling Research Ops?What is Kate’s Candy Floss vs. Carrots theory of research? ====== Who is Kate Towsey? Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Befo

Apr 20,2021 01:20:30

101. Stephanie Marsh, PhD - Research Ops for Global Teams

Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave). Why did Stephanie move from UX Research into Research Ops?How do you decide what to focus on when starting with Research Ops?What are some behaviours to watch out for at work that might be bullying? ====== Who is Stephanie Marsh? Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of t

Apr 13,2021 01:02:36

102. Marty Cagan - Empowering Your Product Teams

Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including: What does Marty ask CEOs when they call him with a product management problem? What’s the difference between a team that’s empowered and one that isn’t?How do you know if someone is an asshole or if they just think differently? ====== Who is Marty Cagan? Marty is one of the - if not the - most influential people in product management. H

Apr 06,2021 01:15:03

103. Kanhika Nikam - Is Bias in UX Research Always Bad?

Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more! What was it like being mentored by David Kelly, founder of IDEO?How can you identify your bias when working on a project?What are foundational values and what are heightened values? ====== Who is Kanhika Nikam? Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from

Mar 29,2021 01:07:43

104. Steve Krug - Why Our Work in UX Will Never Be Done

Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation. How did Steve’s present the findings of his first UX research report? What is the greatest usability challenge we face as a society?What has Steve realised about procrastination? Who is Steve Krug? Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which

Mar 22,2021 01:17:25

105. Marisa Sires - Creating a Customer-Centred Product Culture

This is a special archived episode of Brave UX.Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…⭐️ How does Marisa enable her team to make great products?⭐️ What is the greatest risk to the success of a product?⭐️ How can women in tech better navigate the landscape to succeed?======Who is Marisa Sires?Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP

Mar 08,2021 54:49

106. Laura Klein - Maximising the Value of Lean UX

Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including… ⭐️ Why do organisations resist UX research?⭐️ What needs to be in place to maximise the value of UX?⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? ⭐️ Do teams have to be happy to be effective in making great products?⭐️ What do user researchers need to understand about product managers? Who is Laura Klein? Laura is the Principal of Users

Mar 01,2021 01:04:57

107. Paul Stonick - The Pragmatic Punk’s Guide to Leading Design

Paul Stonick shares with us some of the lessons he’s learned in over 20+ years leading design teams at large companies, including… What is Paul’s advice to new or aspiring design leaders?How important is the language we use in enabling positive change?What are the essential ingredients for radical innovation in a corporate environment? Who is Paul Stonick? Paul is a seasoned user-centred design leader and a self-described creative maverick. He has held senior design leadership positions at Avon

Feb 22,2021 52:41

108. Ryan Rumsey - Taking Your Design Career to the Next Level

If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:⭐️ What is the crucial question do all designers need an answer for?⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently?⭐️ Why do designers feel uncomfortable about money?⭐️ What should you do if you feel stuc

Feb 15,2021 01:08:33

109. Steve Portigal - The Future of User Research

Why should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry. Steve is one of the most experienced, effective and well known user researchers

Feb 08,2021 01:17:47

110. Jon Bell - The Importance of Practice, Passion, and Patience

What’s better, the Internet that was or the Internet that is? How can adopting a ‘designers mindset’ break the extremes of denial and despair? How do you introduce news that disagrees with the status quo, without getting fired? John Bell gives his perspectives on some tough topics and more. If you are interested in addressing disinformation and abuse on social media, there’s also something special in here for you. Jon is a product designer who has worked for some of the most well-known tech comp

Jan 18,2021 01:13:07

111. Corinna Stukan - Using Metrics to Make Better Product Decisions

What’s the secret to growing an amazing PM practice in just 5 years? How do you find your product’s North Star? How can analytics help you to identify behaviour to explore with UX research? Corinna Stukan, type-A super German, shares with us her answers on to above questions and much more. If you’re an aspiring product manager or a UX researcher who wants to understand product managers better, this is for you! Corinna is the VP of Product at Roam Digital, one of New Zealand’s largest and most aw

Jan 11,2021 01:03:12

112. Luke Hay - Making the Most of Analytics in UX Research

What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions. Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in UX research, Luke provides highly regarded training on the subject. He’s even written a book about it

Dec 13,2020 01:04:48

113. Phil Gordon - Leading UX Research Teams in the Trenches

What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers. Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years e

Dec 04,2020 01:08:41

114. Donna Spencer - Presenting Design Work Successfully

How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture. Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experience in UX design, information architecture and user research. She founded UX Australia and ran the even

Nov 27,2020 01:09:52

115. David Hamill - The Good, the Bad, and the Ugly of Remote Research

How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview. David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an early-stage startup, David embedded UX research as a fundamental part of the company’s product practi

Nov 17,2020 01:09:14

116. David Travis, PhD - Where Does Great Design Live?

Where does good design live? What is the biggest mistake UX researchers make? Why isn’t it a UX researcher’s job to understand users? Dr. David Travis answers those questions and many more in this deep-dive into the past, present and future of UX research. David Travis is a researcher, strategist, and educator with over 30 years of experience in the fields of human-factors, usability and user experience. He holds a PhD in Experimental Psychology for the University of Cambridge and is the Founder

Nov 04,2020 01:04:29

117. Elizabeth Allen, PhD - Establishing Confidence in UX Research

What are some common misconceptions about UX research? How do you get stakeholders on the same page? And what to do about the tension between product management and research? Get answers to those questions and more, in a wide-ranging conversation with Dr. Elizabeth Allen. Elizabeth Allen is the Founder & Principal of Brazen, a UX research and training consultancy based in Toronto, Canada. She holds a PhD in cognitive psychology from The University of Chicago and has over 13 years of experience r

Oct 28,2020 01:00:59

118. Steve Bromley - Building Effective User Research Teams

How do you build trust in user research? What are the challenges of running collaborative studies? And what do you tell a product team when a tester falls asleep? Hear how Steve Bromley went from studying history to becoming one of the UK’s leading user researchers. Steve Bromley is a UX researcher, consultant, author and educator. He was a lead user researcher at Playstation, where he worked on numerous AAA titles (including Horizon: Zero Dawn, No Man's Sky, and LittleBigPlanet 3). Since leavi

Oct 07,2020 01:00:44

119. Introducing Brave UX with Brendan Jarvis

Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.

Oct 27,2021 01:22

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All Episodes (119)

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