How to solve your issues most efficiently?

When you encounter bugs or issues while using the App, how do you solve them?

Contact Boomplay User Support Department quickly, and our professional team will solve the issues for you.

How to reach us:

You can reach us via:

• Email: support@boomplay.com

• In-app: Account >>> Feedback

• WhatsApp number: +2349055085689

Follow these steps to contact our Boomplay User Support Department in-app.

Step 1: Tap the Boomplay icon (Profile image) in the top-right corner to enter the Account settings.

Step 2: Scroll down and click the ‘Feedback’ option.

By the way, you can also tap the ‘Help’ option to read our frequently asked questions (FAQ).

Step 3: Select the option related to your concern/issues and leave your review below.

Choosing the correct option will help us locate and respond to the issue promptly.

Whichever mode of contact you choose, please keep an eye on your email as the Boomplay User Support Department will get back to you as quickly as possible to resolve the issue(s).

We would recommend that you contact user support as described above for bugs and other related issues, in order to swiftly respond and resolve your issues as opposed to leaving reviews on the Google Store or Apple Store because your contact details are not visible on there.

We are committed to solving every issue amicably and efficiently. Your reviews will allow us to better meet your expectations, let's make Boomplay better together.

Happy listening!