BoomTopic 6: Prizes up for grabs

Dear Boombuddies

Have you ever encountered a problem where music cannot be downloaded or played?

Problem details:

When downloading a song, the icon shows a continuous loading state, and the song cannot be downloaded or played after you have clicked the download button.

Note: The above is not for cases where downloading is not possible due to users not having an active subscription.

We have resolved this bug in the new version. If you haven't updated, please update to the latest version(5.9.61) now.

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If you still can’t download & play songs in Boomplay. We are now reaching out to users who have encountered these two problems! Please send an email to support.boomplay@transsnet.com

When composing an email, please pay attention to the following:

The subject of the email must be-#BoomTopic-Unable to download & play music issues

The content of the email must include the following:

1. The phone model, app version, and BoomID that has the problem;

2. Your WhatsApp account;

3. Videos or screenshots showing the problem and where the button in the screenshot must be in the Loading state (as shown below)

We will work with our customer service and development team to solve your problems as soon as possible.

In addition, to reward users who help us to find and resolve this issue, we provide a one-month subscription for free.

Please send the relevant information detailed above to our mailbox.